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subject:"Customer satisfaction"
~isPartOf:"Managing service quality : MSQ ; an international journal"
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Search: subject_exact:"Business excellence model"
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Customer satisfaction
Quality management
19
Qualitätsmanagement
19
Dienstleistungsqualität
14
Service quality
14
Kundenzufriedenheit
9
Beziehungsmarketing
3
Consumer behaviour
3
Konsumentenverhalten
3
Product quality
3
Produktqualität
3
Relationship marketing
3
Standardisierung
3
Standardization
3
USA
3
United States
3
Dienstleistungssektor
2
Digitale Dienste
2
E-commerce
2
Electronic Commerce
2
Finland
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Finnland
2
Greece
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Griechenland
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Service industry
2
Theorie
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Web-based service
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2003-2008
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Automobilzulieferindustrie
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Automotive supplier industry
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Benutzerschnittstelle
1
Business game
1
Business process management
1
C2C e-marketplace
1
Consumer relationship management
1
Corporate reputation
1
Cross-national
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Customer services quality
1
Deutschland
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Article
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9
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9
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English
9
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Caro, Laura Martínez
1
Chen, Houn-gee
1
Fan, Qingji
1
García, Jose Antonio Martínez
1
Georgiadis, Christos K.
1
Hensley, Rhonda L.
1
Kim, Joong In
1
Lee, Jeoung Yul
1
Liu, Julie Yu-chih
1
Mikulic, Josip
1
Namasivayam, Karthik
1
Noone, Breffni M.
1
Pantouvakis, Angelos
1
Prebežac, Darko
1
Sheu, Tsong Shin
1
Stiakakis, Emmanouil
1
Sulek, Joanne S.
1
Tomlinson, Heather Spitler
1
Wang, Mai-ling
1
Yang, Ming-hsien
1
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Published in...
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Managing service quality : MSQ ; an international journal
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
60
International journal of productivity and quality management : IJPQM
43
The TQM journal : the international review of organizational improvement
32
Total quality management & business excellence
22
International journal of quality & reliability management
17
International journal of services and operations management
16
International journal of contemporary hospitality management
13
International journal of quality and service sciences
12
Quality management journal : QMJ
12
International journal of hospitality management
11
Journal of air transport management
10
Journal of retailing and consumer services
10
The service industries journal
10
Industrial marketing management : the international journal for industrial and high-tech firms
8
International journal of services, economics and management
8
International journal of business information systems : IJBIS
7
International journal of six sigma and competitive advantage : IJSSCA
7
Journal of hospitality marketing & management
7
The journal of services marketing
7
Cogent business & management
6
Amfiteatru economic : an economic and business research periodical
5
Benchmarking : an international journal
5
Business process management journal
5
International journal of production research
5
International journal of services and operations management : IJSOM
5
International journal of services technology and management
5
Journal of industrial engineering and management : JIEM
5
Tourism management : research, policies, practice
5
Benchmarking : an international journal ; BIJ
4
International journal of business excellence
4
International journal of electronic customer relationship management : IJECRM
4
International journal of production economics
4
Journal of business research : JBR
4
Journal of internet commerce
4
Journal of open innovation : technology, market, and complexity
4
Journal of strategic marketing
4
Problems and perspectives in management : PPM ; international research journal
4
Asia Pacific journal of marketing and logistics
3
Economic research
3
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ECONIS (ZBW)
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1
Implementing CRM in nursing homes : the effects of resident satisfaction
Wang, Mai-ling
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 388-409
Persistent link: https://www.econbiz.de/10009792542
Saved in:
2
The impact of web site quality on flow-related online shopping behaviors in C2C e-marketplaces : a cross-national study
Fan, Qingji
;
Lee, Jeoung Yul
;
Kim, Joong In
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
5
,
pp. 364-387
Persistent link: https://www.econbiz.de/10009792550
Saved in:
3
The impact of financial services quality and fairness on customer satisfaction
Chen, Houn-gee
;
Liu, Julie Yu-chih
;
Sheu, Tsong Shin
; …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
4
,
pp. 399-421
Persistent link: https://www.econbiz.de/10009581774
Saved in:
4
A critical review of techniques for classifying quality attributes in the Kano model
Mikulic, Josip
;
Prebežac, Darko
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
1
,
pp. 46-66
Persistent link: https://www.econbiz.de/10008989021
Saved in:
5
Examining the application of six sigma in the service exchange
Noone, Breffni M.
;
Namasivayam, Karthik
;
Tomlinson, …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
3
,
pp. 273-293
Persistent link: https://www.econbiz.de/10003980800
Saved in:
6
Updating service operations
Sulek, Joanne S.
;
Hensley, Rhonda L.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
5
,
pp. 475-489
Persistent link: https://www.econbiz.de/10008662225
Saved in:
7
The relative importance of service features in explaining customer satisfaction : a comparison of measurement models
Pantouvakis, Angelos
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 366-387
Persistent link: https://www.econbiz.de/10008655292
Saved in:
8
E-service quality : comparing the perceptions of providers and customers
Stiakakis, Emmanouil
;
Georgiadis, Christos K.
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
4
,
pp. 410-430
Persistent link: https://www.econbiz.de/10009525076
Saved in:
9
Does ISO 9000 certification affect consumer perceptions of the service provider?
Caro, Laura Martínez
;
García, Jose Antonio Martínez
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
2
,
pp. 140-161
Persistent link: https://www.econbiz.de/10009525105
Saved in:
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