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isPartOf:"Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden"
~subject:"Unternehmenskultur"
~subject:"Business recovery"
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Search: subject_exact:"CRM (Customer Relationship Management)"
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Unternehmenskultur
Business recovery
Beziehungsmarketing
30
Relationship marketing
30
Customer satisfaction
10
Kundenzufriedenheit
10
Deutschland
9
Germany
9
Measurement
4
Messung
4
Quality management
4
Qualitätsmanagement
4
Kundenbindungsprogramm
3
Loyalty program
3
Automotive industry
2
Balanced Scorecard
2
Balanced scorecard
2
Call centre
2
Callcenter
2
Corporate culture
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Kfz-Industrie
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Lieferantenmanagement
2
Strategic management
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Strategisches Management
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Supplier relationship management
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USA
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United States
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Air cargo transport
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BMW Group
1
Benchmarking
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Beschwerdemanagement
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Complaint management
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Computer-assisted marketing
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Confidence
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Consumer electronics industry
1
Courier services
1
Crisis management
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Customer value
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Daimler AG
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Data Mining
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German
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Töpfer, Armin
2
Beckett, Nigel P.
1
Lehr, Daniela
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Handbuch Kundenmanagement : Anforderungen, Prozesse, Zufriedenheit, Bindung und Wert von Kunden
Journal of business research : JBR
6
Gabler Edition Wissenschaft
3
Industrial marketing management : the international journal for industrial and high-tech firms
3
International journal of contemporary hospitality management
3
International journal of hospitality management
3
Research
3
The journal of business & industrial marketing
3
The journal of services marketing
3
Australian journal of management
2
Beiträge zur Verhaltensforschung
2
Corporate brand and corporate reputation
2
Die Bank
2
European journal of marketing : EJM
2
Europäische Kulturen in der Wirtschaftskommunikation
2
Innovating for trust
2
International journal of electronic customer relationship management : IJECRM
2
Journal of business ethics : JOBE
2
Journal of marketing
2
Journal of marketing management : MM
2
Journal of retailing and consumer services
2
MSI reports : working paper series
2
Schriften zum europäischen Management
2
SpringerLink / Bücher
2
The journal of personal selling & sales management : JPSSM
2
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
2
6. Genossenschaftliche Arbeitstagung Südwest : 12. und 13. Mai 1998 in Fulda ; [Dokumentation]
1
Academia : revista Latinoamericana de administración
1
Academy of Management journal : AMJ
1
Administrative science quarterly : ASQ ; dedicated to advancing the understanding of administration through empirical investigation and theoretical analysis
1
Advances in hospitality and leisure
1
Amfiteatru economic : an economic and business research periodical
1
Australasian marketing journal
1
Banks and bank systems : international research journal
1
Bridging the gap between advertising academia and practice
1
Business horizons
1
Case studies and conversations
1
Cases on innovations in educational marketing : transnational and technological strategies
1
Chinese management studies : CMS
1
Company and customer relations
1
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ECONIS (ZBW)
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Der Beitrag des Kundenbindungsmanagements zum Sanierungserfolg von Unternehmen
Töpfer, Armin
;
Lehr, Daniela
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 555-569)
.
2008
Persistent link: https://www.econbiz.de/10003708644
Saved in:
2
Mitarbeiter- und organisationsbezogene Fähigkeiten für erfolgreiches Kundenmanagement
Töpfer, Armin
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 885-912)
.
2008
Persistent link: https://www.econbiz.de/10003708739
Saved in:
3
Qualitätsbewusstsein und Kundenorientierung der Mitarbeiter als Schlüssel zum Erfolg : Qualitätsmanagement bei der Ritz-Carlton Hotel Company
Beckett, Nigel P.
- In:
Handbuch Kundenmanagement : Anforderungen, Prozesse, …
,
(pp. 949-964)
.
2008
Persistent link: https://www.econbiz.de/10003708783
Saved in:
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