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Outbound-Praxis : aktives Verkaufen am Telefon erfolgreich planen und umsetzen
Krumm, Rainer
;
Geissler, Christian
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2010
-
3. Aufl.
Persistent link: https://www.econbiz.de/10003934881
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Up- und Cross-Selling : mehr Profit mit Zusatzverkäufen im Kundenservice
Hartwig, Tanja
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2009
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1. Aufl.
Persistent link: https://www.econbiz.de/10003716449
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BestCaller : Handbuch für professionelles Telefonieren
Berger, Werner
;
Rinner, Angelika
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2008
Persistent link: https://www.econbiz.de/10003707288
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4
Call center staffing : the complete, practical guide to workforce management
Reynolds, Penny
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2006
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3. print.
Persistent link: https://www.econbiz.de/10003503105
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