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~isPartOf:"The service industries journal"
~isPartOf:"International employment relations review"
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Call centre
14
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14
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5
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5
Dienstleistungsqualität
4
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4
Arbeitszufriedenheit
3
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3
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The service industries journal
International employment relations review
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
OR spectrum : quantitative approaches in management
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Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
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The journal of services marketing
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The next available operator : managing human resources in Indian business process outsourcing industry
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Human relations
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ILR review : the journal of work and policy
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Academy of Management journal : AMJ
6
Journal of vocational behavior
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Computers & operations research : and their applications to problems of world concern ; an international journal
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Discussion paper series / IZA
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Employee relations
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Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
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International journal of production economics
5
Journal of business research : JBR
5
Managing service quality : MSQ ; an international journal
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NBER working paper series
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SA journal of human resource management : SAJHRM
5
Working paper / National Bureau of Economic Research, Inc.
5
Economic and industrial democracy : EID ; an international journal
4
Industrial relations journal
4
International journal of services and operations management
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NBER Working Paper
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Omega : the international journal of management science
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ECONIS (ZBW)
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1
Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia
;
Moreno, Valter
;
Lasmar, Luis Cesar Chehab
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
Saved in:
2
Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
Saved in:
3
Systems thinking for call centre service design : affective commitment implications in manufacturing enterprises
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 613-628
Persistent link: https://www.econbiz.de/10008937413
Saved in:
4
Perceived customer contact centre quality : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Josée
;
Henseler, Jörg
- In:
The service industries journal
31
(
2011
)
7/8
,
pp. 1347-1363
Persistent link: https://www.econbiz.de/10009154343
Saved in:
5
Healthier for whom? : technological service improvement in the healthcare industry
Timmor, Yaron
;
Rymon, Talia
;
Gal, Tali
- In:
The service industries journal
31
(
2011
)
11/12
,
pp. 1725-1747
Persistent link: https://www.econbiz.de/10009298403
Saved in:
6
Australian call centres : time to search for a new management model?
Connell, Julia
;
Hannif, Zeenobyah
;
Burgess, John
- In:
International employment relations review
15
(
2009
)
1
,
pp. 1-15
Persistent link: https://www.econbiz.de/10008698759
Saved in:
7
Employment issues in Australian public sector call centres : differences and similarities with the private sector
Burgess, John
;
Connell, Julia
;
Hannif, Zeenobiqah
- In:
International employment relations review
11
(
2005
)
1/2
,
pp. 1-19
Persistent link: https://www.econbiz.de/10003336232
Saved in:
8
Call centres and labour turnover : do HRM practices make a difference?
Connell, Julia
;
Harvey, Helen
- In:
International employment relations review
10
(
2004
)
2
,
pp. 49-65
Persistent link: https://www.econbiz.de/10003127964
Saved in:
9
The use of nationally recongnised training in call centres
Smith, Erica
;
McIntosh, Malcolm
;
Smith, Andy
- In:
International employment relations review
10
(
2004
)
2
,
pp. 67-85
Persistent link: https://www.econbiz.de/10003127983
Saved in:
10
Matching the training program to the call centre model for best practice
Carton, Peter
;
Gannon, Martin J.
;
Jerrard, Marjorie
; …
- In:
International employment relations review
10
(
2004
)
2
,
pp. 87-109
Persistent link: https://www.econbiz.de/10003127997
Saved in:
11
Call centre work : careers for women?
Hunt, Vivienne
- In:
International employment relations review
10
(
2004
)
2
,
pp. 111-131
Persistent link: https://www.econbiz.de/10003128004
Saved in:
12
Perceptions of Australian trade unions by call centre staff : an exploratory study using means end chain analysis
Cantrick-Brooks, Bernadine
- In:
International employment relations review
10
(
2004
)
2
,
pp. 133-152
Persistent link: https://www.econbiz.de/10003128014
Saved in:
13
Computer technology, leadership and subordinate intention to turnover in call centres
Wallace, Catriona
;
Eagleson, Geoff K.
- In:
International employment relations review
10
(
2004
)
2
,
pp. 153-173
Persistent link: https://www.econbiz.de/10003128025
Saved in:
14
Call centres in the mainstream and 'trade' media : 'where did they come from and how did they get here?'
Hingst, Ray
- In:
International employment relations review
10
(
2004
)
2
,
pp. 1-28
Persistent link: https://www.econbiz.de/10003127797
Saved in:
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