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~isPartOf:"The service industries journal"
~type_genre:"Aufsatz in Zeitschrift"
~subject:"Arbeitszufriedenheit"
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Arbeitszufriedenheit
Call centre
5
Callcenter
5
Dienstleistungsqualität
4
Service quality
4
Job satisfaction
3
Performance measurement
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Performance-Messung
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Work motivation
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customer satisfaction
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organizational performance
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satisfaction at work
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transformational leadership
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Backhouse, Chris J.
1
Bloemer, Johanna M.
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Cavazotte, Flavia
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Dun, Zanna van
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Henseler, Jörg
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Jaaron, Ayham A. M.
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The service industries journal
Administrative Sciences : open access journal
2
SA journal of human resource management : SAJHRM
2
The international journal of human resource management
2
Asia Pacific journal of human resources : APJHR
1
Asia-Pacific journal of business administration
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British journal of industrial relations : BJIR ; an international journal of employment relations
1
Business research quarterly : BRQ
1
Career development international : the journal for executive, consultants, academics and individuals
1
Employee relations
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European journal of marketing : EJM
1
European management journal
1
Global business and organizational excellence : a review of research & best practices
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Global journal of business research : GJBR
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Industrial relations : a journal of economy & society
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International journal of contemporary hospitality management
1
International journal of decision sciences, risk and management
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International journal of happiness and development
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International journal of human resources development and management : IJHRDM
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International journal of intelligent enterprise : IJIE
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International journal of learning and change : IJLC
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International journal of organizational analysis
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International journal of services technology and management
1
International journal of services technology and management : IJSTM
1
Journal of Asia Business Studies
1
Journal of Indian business research
1
Journal of managerial psychology
1
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
1
Journal of risk and financial management : JRFM
1
Journal of service theory and practice : JSTP
1
Journal of strategic marketing
1
Journal of vocational behavior
1
Leadership & organization development journal
1
Managing service quality : MSQ ; an international journal
1
New technology, work and employment
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Omega : the international journal of management science
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Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
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Revue française de gestion : hommes et techniques
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South Asian journal of global business research : SAJGBR ; the official journal of the South Asian Academy of Management
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The journal of services marketing
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Enabling customer satisfaction in call center teams : the role of transformational leadership in the service-profit chain
Cavazotte, Flavia
;
Moreno, Valter
;
Lasmar, Luis Cesar Chehab
- In:
The service industries journal
40
(
2020
)
5/6
,
pp. 380-393
Persistent link: https://www.econbiz.de/10012208562
Saved in:
2
Job quality in the customer contact centre : conceptual foundation and scale development
Dun, Zanna van
;
Bloemer, Johanna M.
;
Henseler, Jörg
- In:
The service industries journal
32
(
2012
)
1/2
,
pp. 171-196
Persistent link: https://www.econbiz.de/10009427692
Saved in:
3
Systems thinking for call centre service design : affective commitment implications in manufacturing enterprises
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
The service industries journal
31
(
2011
)
3/4
,
pp. 613-628
Persistent link: https://www.econbiz.de/10008937413
Saved in:
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