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~person:"Ibrahim, Rouba"
~subject:"Simulation"
~subject:"Theorie"
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Ibrahim, Rouba
L'Ecuyer, Pierre
9
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European journal of operational research : EJOR
1
International journal of forecasting
1
Manufacturing & service operations management : M & SOM
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Production and operations management : an international journal of the Production and Operations Management Society
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Inter-dependent, heterogeneous, and time-varying service-time distributions in call centers
Ibrahim, Rouba
;
L'Ecuyer, Pierre
;
Shen, Haipeng
; …
- In:
European journal of operational research : EJOR
250
(
2016
)
2
,
pp. 480-492
Persistent link: https://www.econbiz.de/10011441678
Saved in:
2
Modeling and forecasting call center arrivals : a literature survey and a case study
Ibrahim, Rouba
;
Ye, Han
;
L'Ecuyer, Pierre
;
Shen, Haipeng
- In:
International journal of forecasting
32
(
2016
)
3
,
pp. 865-874
Persistent link: https://www.econbiz.de/10011621847
Saved in:
3
Forecasting call center arrivals : fixed-effects, mixed-effects, and bivariate models
Ibrahim, Rouba
;
L'Ecuyer, Pierre
- In:
Manufacturing & service operations management : M & SOM
15
(
2013
)
1
,
pp. 72-85
Persistent link: https://www.econbiz.de/10009750978
Saved in:
4
Real-time delay estimation based on delay history in many-server service systems with time-varying arrivals
Ibrahim, Rouba
;
Whitt, Ward
- In:
Production and operations management : an international …
20
(
2011
)
5
,
pp. 654-667
Persistent link: https://www.econbiz.de/10009315480
Saved in:
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