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isPartOf:"Human relations"
~isPartOf:"Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]"
~isPartOf:"Managing service quality : MSQ ; an international journal"
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Human relations
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
Managing service quality : MSQ ; an international journal
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Borders in service : enactments of nationhood in transnational call centres
9
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
ILR review : the journal of work and policy
7
Academy of Management journal : AMJ
6
Journal of vocational behavior
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
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International journal of production economics
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Journal of business research : JBR
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NBER working paper series
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SA journal of human resource management : SAJHRM
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The service industries journal
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Working paper / National Bureau of Economic Research, Inc.
5
Economic and industrial democracy : EID ; an international journal
4
Industrial relations journal
4
International journal of services and operations management
4
NBER Working Paper
4
Omega : the international journal of management science
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1
Is the quantity-quality trade-off in c all centres a false dichotomy?
Ellway, Benjamin Piers William
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
3
,
pp. 230-251
Persistent link: https://www.econbiz.de/10010359567
Saved in:
2
Identities on call : impact of impression management on Indian call center agents
Raghuram, Sumita
- In:
Human relations
66
(
2013
)
11
,
pp. 1471-1496
Persistent link: https://www.econbiz.de/10010201618
Saved in:
3
The impact of call centre stressors on inbound and outbound call-centre agent burnout
Rod, Michel
;
Ashill, Nicholas J.
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
3
,
pp. 245-264
Persistent link: https://www.econbiz.de/10009759412
Saved in:
4
It's all in the mix : determinants and consequences of workforce blending in call centres
Kwon, Hyunji
;
Van Jaarsveld, Danielle
- In:
Human relations
66
(
2013
)
8
,
pp. 1075-1100
Persistent link: https://www.econbiz.de/10009787370
Saved in:
5
Working under intensive surveillance : when does "measuring everything that moves" become intolerable?
Sewell, Graham
;
Barker, James R.
;
Nyberg, Daniel
- In:
Human relations
65
(
2012
)
2
,
pp. 189-215
Persistent link: https://www.econbiz.de/10009507987
Saved in:
6
Moderating effects of supervisor support, monetary rewards, and career paths on the relationship between job burnout and turnover intentions in the context of call centers
Choi, Sujeong
;
Cheong, KiJu
;
Feinberg, Richard A.
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
5
,
pp. 492-516
Persistent link: https://www.econbiz.de/10009681564
Saved in:
7
"Being yourself" in the electronic sweatshop : new forms of normative control
Fleming, Peter
;
Sturdy, Andrew
- In:
Human relations
64
(
2011
)
2
,
pp. 177-200
Persistent link: https://www.econbiz.de/10008905612
Saved in:
8
Beneath the glass ceiling : explaining gendered role segmentation in call centres
Scholarios, Dora
;
Taylor, Phil
- In:
Human relations
64
(
2011
)
10
,
pp. 1291-1319
Persistent link: https://www.econbiz.de/10009373102
Saved in:
9
The impact of structural empowerment on individual well-being and performance : taking agent preferences, self-efficacy and operational constraints into account
Biron, Michael
;
Bamberger, Peter A.
- In:
Human relations
63
(
2010
)
2
,
pp. 163-191
Persistent link: https://www.econbiz.de/10003957617
Saved in:
10
The role of strategic context, operational requirements, and work design in in-house call centres in the financial sector
Strandberg, Christer
;
Dalin, Rolf
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
6
,
pp. 544-564
Persistent link: https://www.econbiz.de/10008778608
Saved in:
11
Call Center Leistungen : selbst erbringen oder oursourcen?
Grutzeck, Markus
- In:
Call-Center erfolgreich outsourcen : [die Arbeit mit …
,
(pp. 11-17)
.
2010
Persistent link: https://www.econbiz.de/10003988290
Saved in:
12
Dienstleisterauswahl
Stockmann, Manfred
- In:
Call-Center erfolgreich outsourcen : [die Arbeit mit …
,
(pp. 18-30)
.
2010
Persistent link: https://www.econbiz.de/10003988292
Saved in:
13
"Drum prüfe, wer sich ewig bindet..." : 10 Entscheidungskriterien für die erfolgreiche Dienstleister-Suche
Schleicher, Frank
- In:
Call-Center erfolgreich outsourcen : [die Arbeit mit …
,
(pp. 32-37)
.
2010
Persistent link: https://www.econbiz.de/10003988295
Saved in:
14
Telefonie bis Fulfillment : was können Dienstleister leisten?
Münch, Klaus-R.
- In:
Call-Center erfolgreich outsourcen : [die Arbeit mit …
,
(pp. 38-43)
.
2010
Persistent link: https://www.econbiz.de/10003988296
Saved in:
15
Dienstleistersteuerung : Prozessgestaltung zwischen Dienstleister und Auftraggeber
Scholand, Dirk
- In:
Call-Center erfolgreich outsourcen : [die Arbeit mit …
,
(pp. 44-48)
.
2010
Persistent link: https://www.econbiz.de/10003988300
Saved in:
16
Inhouse Outsourcing : der "goldene" Mittelweg für Inhouse Call Center
Buchelt, Andreas
- In:
Call-Center erfolgreich outsourcen : [die Arbeit mit …
,
(pp. 49-55)
.
2010
Persistent link: https://www.econbiz.de/10003988301
Saved in:
17
Call Center Dienstleistungen für Industrieunternehmen
Eichmüller, Peter
- In:
Call-Center erfolgreich outsourcen : [die Arbeit mit …
,
(pp. 56-60)
.
2010
Persistent link: https://www.econbiz.de/10003988302
Saved in:
18
Qualitätssicherung im Outsourcing : Qualität in Realtime messen, steuern und abbilden
Graf, Klaus
- In:
Call-Center erfolgreich outsourcen : [die Arbeit mit …
,
(pp. 68-73)
.
2010
Persistent link: https://www.econbiz.de/10003988306
Saved in:
19
Bringing avoidance and anxiety to the job : attachment style and instrumental helping behavior among co-workers
Geller, Dvora
;
Bamberger, Peter A.
- In:
Human relations
62
(
2009
)
12
,
pp. 1803-1827
Persistent link: https://www.econbiz.de/10003916426
Saved in:
20
Employee perceptions of service quality in a call centre
Ramseook-Munhurrun, Prabha
;
Naidoo, Perunjodi
; …
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
5
,
pp. 541-557
Persistent link: https://www.econbiz.de/10009525069
Saved in:
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