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The impact of special days in call arrivals forecasting : a neural network approach to modelling special days
Barrow, Devon
;
Kourentzes, Nikolaos
- In:
European journal of operational research : EJOR
264
(
2018
)
3
,
pp. 967-977
Persistent link: https://www.econbiz.de/10011802132
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On the estimation of the true demand in call centers with redials and reconnects
Ding, Sihan
;
Koole, Ger M.
;
Mei, R. D. van der
- In:
European journal of operational research : EJOR
246
(
2015
)
1
,
pp. 250-262
Persistent link: https://www.econbiz.de/10011341649
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