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person:"Weinkopf, Claudia"
~person:"L'Ecuyer, Pierre"
~subject:"Working conditions"
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Arbeit und Technik : Schriftenreihe des Instituts Arbeit und Technik im Wissenschaftszentrum Nordrhein-Westfalen
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European journal of industrial relations
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International labour review
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ECONIS (ZBW)
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Pay and working conditions in finance and utility call centres in Denmark and Germany
Sørensen, Ole Henning
;
Weinkopf, Claudia
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 395-416
Persistent link: https://www.econbiz.de/10003916043
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2
Job quality in call centers in Germany
Weinkopf, Claudia
- In:
International labour review
148
(
2009
)
4
,
pp. 395-411
Persistent link: https://www.econbiz.de/10003949350
Saved in:
3
Zwischen Kosteneffizienz und Servicequalität : Personalmanagement in Call-Centern und im Handel
Bittner, Susanne
;
Schietinger, Marc
;
Weinkopf, Claudia
-
2002
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001693768
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