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person:"Weinkopf, Claudia"
~subject:"Personalmanagement"
~person:"Aparicio-Valverde, Mireia"
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Personalmanagement
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Weinkopf, Claudia
Aparicio-Valverde, Mireia
Connell, Julia
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Doellgast, Virginia
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Arbeit und Technik : Schriftenreihe des Instituts Arbeit und Technik im Wissenschaftszentrum Nordrhein-Westfalen
1
International advances in economic research : IAER ; an official publication of the International Atlantic Economic Society
1
The international journal of human resource management
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Human resource management in the Spanish call centre sector : the bird cage model of call centre work
Martí-Audí, Neus
;
Aparicio-Valverde, Mireia
;
Heraty, …
- In:
The international journal of human resource management
24
(
2013
)
2
,
pp. 308-329
Persistent link: https://www.econbiz.de/10009687762
Saved in:
2
An examination of the quality of jobs in the call center industry
Aparicio-Valverde, Mireia
;
Ryan, Gerard
;
Gorjup, María …
- In:
International advances in economic research : IAER ; an …
13
(
2007
)
2
,
pp. 146-156
Persistent link: https://www.econbiz.de/10003787744
Saved in:
3
Zwischen Kosteneffizienz und Servicequalität : Personalmanagement in Call-Centern und im Handel
Bittner, Susanne
;
Schietinger, Marc
;
Weinkopf, Claudia
-
2002
-
1. Aufl.
Persistent link: https://www.econbiz.de/10001693768
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