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~isPartOf:"Borders in service : enactments of nationhood in transnational call centres"
~isPartOf:"International journal of services and operations management"
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13
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1
BPO
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1
Business process management
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Elmoudden, Sanae
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Fernando, Yudi
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Borders in service : enactments of nationhood in transnational call centres
International journal of services and operations management
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
Production and operations management : an international journal of the Production and Operations Management Society
10
SpringerLink / Bücher
10
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
Developments in the call centre industry : analysis, changes, and challenges
9
European journal of industrial relations
9
International employment relations review
9
Call-Center erfolgreich outsourcen : [die Arbeit mit Dienstleistern planen, umsetzen, steuern und evaluieren ; Praxishandbuch]
8
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
The next available operator : managing human resources in Indian business process outsourcing industry
8
Human relations
7
ILR review : the journal of work and policy
7
Academy of Management journal : AMJ
6
Journal of vocational behavior
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Discussion paper series / IZA
5
Employee relations
5
Evaluation und Transfersicherung betrieblicher Trainings : Modelle, Methoden und Befunde
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Journal of business research : JBR
5
Managing service quality : MSQ ; an international journal
5
NBER working paper series
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Working paper / National Bureau of Economic Research, Inc.
5
Economic and industrial democracy : EID ; an international journal
4
Industrial relations journal
4
International journal of electronic customer relationship management : IJECRM
4
NBER Working Paper
4
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ECONIS (ZBW)
13
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Date (oldest first)
1
Contact centre service excellence : a proposed conceptual framework
Surya Dharamdass
;
Fernando, Yudi
- In:
International journal of services and operations management
29
(
2018
)
1
,
pp. 18-41
Persistent link: https://www.econbiz.de/10011849891
Saved in:
2
Enactments of nationhood in transnational call centres
Poster, Winifred R.
;
Mirchandani, Kiran
- In:
Borders in service : enactments of nationhood in …
,
(pp. 3-32)
.
2016
Persistent link: https://www.econbiz.de/10011581084
Saved in:
3
"El Salvador works" : the creation and negotiation of a national brand and the transnational imaginary
Rivas, Cecilia M.
- In:
Borders in service : enactments of nationhood in …
,
(pp. 35-57)
.
2016
Persistent link: https://www.econbiz.de/10011581088
Saved in:
4
Growing downhill? : contestations of sovereignty and the creation of itinerant workers in Guyanese call centres
Trotz, D. Alissa
;
Mirchandani, Kiran
;
Khan, Iman
- In:
Borders in service : enactments of nationhood in …
,
(pp. 58-85)
.
2016
Persistent link: https://www.econbiz.de/10011581111
Saved in:
5
"An island off the west coast of Australia" : multiplex geography and the growth of transnational telemediated service work in Mauritius
Benner, Chris
;
Rossi, Jairus
- In:
Borders in service : enactments of nationhood in …
,
(pp. 86-118)
.
2016
Persistent link: https://www.econbiz.de/10011581119
Saved in:
6
Serving the world, serving the nation : everyday nationalism and english in Philippine offshore call centres
Salonga, Aileen O.
- In:
Borders in service : enactments of nationhood in …
,
(pp. 121-151)
.
2016
Persistent link: https://www.econbiz.de/10011581124
Saved in:
7
Transnational "homies" and the urban middle class : enactments of class, nation, and modernity in Guatemalan call centres
Meoño Artiga, Luis Pedro
- In:
Borders in service : enactments of nationhood in …
,
(pp. 152-178)
.
2016
Persistent link: https://www.econbiz.de/10011581128
Saved in:
8
Migrations a l'envers : global service work and discursive crossings
Elmoudden, Sanae
- In:
Borders in service : enactments of nationhood in …
,
(pp. 181-209)
.
2016
Persistent link: https://www.econbiz.de/10011581133
Saved in:
9
Border speech between two national linguistic ideologies : the case of bilingual El Paso call centres
Heyman, Josiah M.
;
Alarcón, Amado
- In:
Borders in service : enactments of nationhood in …
,
(pp. 210-241)
.
2016
Persistent link: https://www.econbiz.de/10011581135
Saved in:
10
Nations at work in transnational call centres
Mirchandani, Kiran
;
Poster, Winifred R.
- In:
Borders in service : enactments of nationhood in …
,
(pp. 245-273)
.
2016
Persistent link: https://www.econbiz.de/10011581138
Saved in:
11
Customer satisfaction with call centre care : an explanatory empirical study of service encounters in Germany
Gerpott, Torsten J.
- In:
International journal of services and operations management
13
(
2012
)
4
,
pp. 525-553
Persistent link: https://www.econbiz.de/10009670773
Saved in:
12
A comparison of competing structural models in call centres : prospects for value creation
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
International journal of services and operations management
10
(
2011
)
3
,
pp. 294-315
Persistent link: https://www.econbiz.de/10009376035
Saved in:
13
A methodology for the implementation of lean thinking in manufacturing support services
Jaaron, Ayham A. M.
;
Backhouse, Chris J.
- In:
International journal of services and operations management
9
(
2011
)
4
,
pp. 389-410
Persistent link: https://www.econbiz.de/10009306312
Saved in:
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