A comparison of competing structural models in call centres : prospects for value creation
Ayham Jaaron; Chris Backhouse
| Year of publication: |
2011
|
|---|---|
| Authors: | Jaaron, Ayham A. M. ; Backhouse, Chris J. |
| Published in: |
International journal of services and operations management. - Olney : Inderscience, ISSN 1744-2370, ZDB-ID 2186492-5. - Vol. 10.2011, 3, p. 294-315
|
| Subject: | Callcenter | Call centre | Öffentlicher Sektor | Public sector | Dienstleistungsmanagement | Service management | Mitarbeiterbindung | Employee retention | Arbeitsleistung | Job performance | Großbritannien | United Kingdom |
| Extent: | graph. Darst. |
|---|---|
| Type of publication: | Article |
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10009376035