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~isPartOf:"Borders in service : enactments of nationhood in transnational call centres"
~isPartOf:"Production and operations management : an international journal of the Production and Operations Management Society"
~isPartOf:"ILR review : the journal of work and policy"
~type_genre:"Aufsatz in Zeitschrift"
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Borders in service : enactments of nationhood in transnational call centres
Production and operations management : an international journal of the Production and Operations Management Society
ILR review : the journal of work and policy
Manufacturing & service operations management : M & SOM
18
Management science : journal of the Institute for Operations Research and the Management Sciences
16
New technology, work and employment
15
European journal of operational research : EJOR
11
Labour & industry : a journal of the social and economic relations of work ; the journal of the Association of Industrial Relations Academics of Australia & New Zealand (AIRAANZ)
11
The international journal of human resource management
10
Work, employment & society : a journal of the British Sociological Association
10
European journal of industrial relations
9
International employment relations review
9
OR spectrum : quantitative approaches in management
8
Operations research
8
The journal of industrial relations : the journal of the Industrial Relations Society of Australia
8
The journal of services marketing
8
Human relations
7
Journal of vocational behavior
7
Academy of Management journal : AMJ
6
Computers & operations research : and their applications to problems of world concern ; an international journal
5
Employee relations
5
Industrial relations : a journal of economy & society
5
International journal of production economics
5
Journal of business research : JBR
5
Managing service quality : MSQ ; an international journal
5
SA journal of human resource management : SAJHRM
5
The service industries journal
5
Economic and industrial democracy : EID ; an international journal
4
Industrial relations journal
4
International journal of services and operations management
4
Omega : the international journal of management science
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Administrative Sciences : open access journal
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European management journal
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HMD : Praxis der Wirtschaftsinformatik
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Harvard-Business-Manager : das Wissen der Besten
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Human resource management
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Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management
3
International journal of electronic customer relationship management : IJECRM
3
International journal of work innovation : IJWI
3
Journal of service research : JSR
3
Personnel review : a professional journal reporting new developments in research, theory and practice of personel management
3
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ECONIS (ZBW)
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1
Staffing call centers with uncertain arrival rates and co-sourcing
Levent Koçağa, Yaşar
;
Armony, Mor
;
Ward, Amy R.
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1101-1117
Persistent link: https://www.econbiz.de/10011309925
Saved in:
2
Flexibility structure and capacity design with human resource considerations
Akşin, Zeynep
;
Çakan, Nesrin
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
7
,
pp. 1086-1100
Persistent link: https://www.econbiz.de/10011309926
Saved in:
3
Call center delay announcement using a newsvendor-like performance criterion
Jouini, Oualid
;
Akşin, Zeynep
;
Karaesmen, Fikri
; …
- In:
Production and operations management : an international …
24
(
2015
)
4
,
pp. 587-604
Persistent link: https://www.econbiz.de/10011282790
Saved in:
4
Peakedness-based staffing for call center outsourcing
Van den Schrieck, Jean-Christophe
;
Akşin, Zeynep
; …
- In:
Production and operations management : an international …
23
(
2014
)
3
,
pp. 504-524
Persistent link: https://www.econbiz.de/10010355678
Saved in:
5
Real-time delay estimation based on delay history in many-server service systems with time-varying arrivals
Ibrahim, Rouba
;
Whitt, Ward
- In:
Production and operations management : an international …
20
(
2011
)
5
,
pp. 654-667
Persistent link: https://www.econbiz.de/10009315480
Saved in:
6
Intelligent procedures for intra-day updating of call center agent schedules
Mehrotra, Vijay
;
Ozlük, Ozgür
;
Saltzman, Robert
- In:
Production and operations management : an international …
19
(
2010
)
3
,
pp. 353-367
Persistent link: https://www.econbiz.de/10003981446
Saved in:
7
Improving right party contact rates at outbound call centers
Bollapragada, Srinivas
;
Nair, Suresh K.
- In:
Production and operations management : an international …
19
(
2010
)
6
,
pp. 769-779
Persistent link: https://www.econbiz.de/10008796697
Saved in:
8
Revenue management through dynamic cross selling in call centers
Örmeci, E. Lerzan
;
Akşin, O. Zeynep
- In:
Production and operations management : an international …
19
(
2010
)
6
,
pp. 742-756
Persistent link: https://www.econbiz.de/10008796702
Saved in:
9
Special issue: The globalization of service work: comparative institutional perspectives on call centers
2009
Persistent link: https://www.econbiz.de/10003883004
Saved in:
10
The effects of national institutions and collective bargaining arrangements on job quality in front-line service workplaces
Doellgast, Virginia
;
Holtgrewe, Ursula
;
Deery, Stephen
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 489-509
Persistent link: https://www.econbiz.de/10003883009
Saved in:
11
Work design variation and outcomes in call centers: strategic choice and institutional explanations
Holman, David
;
Frenkel, Stephen
;
Sørensen, Ole
;
Wood, …
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 510-532
Persistent link: https://www.econbiz.de/10003883035
Saved in:
12
How institutions and business strategies affect wages: a cross-national study of call centers
Batt, Rosemary L.
;
Nohara, Hiroatsu
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 533-552
Persistent link: https://www.econbiz.de/10003883036
Saved in:
13
Technology, selection, and training in call centers
Sieben, Inge
;
Grip, Andries de
;
Longen, Jessica
; …
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 553-572
Persistent link: https://www.econbiz.de/10003883039
Saved in:
14
The effects of institutional and organizational characteristics on work force flexibility: evidence from call centers in three liberal market economies
Van Jaarsveld, Danielle
;
Kwon, Hyunji
;
Frost, Ann C.
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 573-601
Persistent link: https://www.econbiz.de/10003883043
Saved in:
15
Temporary work in coordinated market economies: evidence from front-line service workplaces
Shire, Karen A.
;
Mottweiler, Hannelore
;
Schönauer, Annika
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 602-617
Persistent link: https://www.econbiz.de/10003883046
Saved in:
16
To pool or not to pool in call centers
Dijk, Nicolaas M. van
;
Sluis, Erik van der
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 296-305
Persistent link: https://www.econbiz.de/10003737954
Saved in:
17
Optimizing the staffing and routing of small-size hierarchical call centers
Chevalier, Philippe B.
;
Van den Schrieck, Jean-Christophe
- In:
Production and operations management : an international …
17
(
2008
)
3
,
pp. 306-319
Persistent link: https://www.econbiz.de/10003737958
Saved in:
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