//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
person:"Van Jaarsveld, Danielle"
~person:"Holst, Hajo"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Callcenter"
Narrow search
Delete all filters
| 2 applied filters
Year of publication
From:
To:
Subject
All
Call centre
10
Callcenter
10
Arbeitsbeziehungen
7
Deutschland
6
Employment relations
5
Arbeitsbedingungen
4
Germany
4
Human Resource Management
3
Personalmanagement
3
Arbeitskräfte
2
Arbeitsmarktsegmentation
2
Call Center
2
Canada
2
Gewerkschaftspolitik
2
Großbritannien
2
Kanada
2
Labour market segmentation
2
Leiharbeit
2
Netherlands
2
Niederlande
2
Part-time employment
2
Teilzeitarbeit
2
Temporary agency work
2
Union behaviour
2
United Kingdom
2
Workforce
2
Working conditions
2
2003-2006
1
Arbeitsmobilität
1
Arbeitsorganisation
1
Arbeitszufriedenheit
1
Atypische Beschäftigung
1
Austria
1
Codetermination
1
Collective agreement
1
Customer service
1
Dienstleistungsberufe
1
Dismissal
1
Dismissal protection
1
Emotion
1
more ...
less ...
Online availability
All
Undetermined
2
Type of publication
All
Article
8
Book / Working Paper
4
Type of publication (narrower categories)
All
Article in journal
7
Aufsatz in Zeitschrift
7
Dissertation u.a. Prüfungsschriften
2
Arbeitspapier
1
Aufsatz im Buch
1
Book section
1
Hochschulschrift
1
Thesis
1
Working Paper
1
more ...
less ...
Language
All
English
8
German
4
Author
All
Van Jaarsveld, Danielle
Holst, Hajo
Doellgast, Virginia
17
Connell, Julia
15
Burgess, John
13
D'Cruz, Premilla
12
Holtgrewe, Ursula
12
Noronha, Ernesto
12
Russell, Bob
12
Sauermann, Jan
12
Taylor, Phil
12
Jouini, Oualid
10
L'Ecuyer, Pierre
10
Mirchandani, Kiran
10
Hannif, Zeenobiyah
8
Heinz, Matthias
8
Jeworrek, Sabrina
8
Koole, Ger M.
8
Mertins, Vanessa
8
Scholarios, Dora
8
Schumacher, Heiner
8
Stolletz, Raik
8
Sutter, Matthias
8
Akşin, Zeynep
7
Grip, Andries de
7
Kumar, Anuj
7
Mandelbaum, Avishai
7
Menzler-Trott, Eckart
7
Shumsky, Robert A.
7
Abdullateef, Aliyu Olayemi
6
Aparicio-Valverde, Mireia
6
Bain, Peter
6
Batt, Rosemary L.
6
Dallery, Yves
6
Emadi, Seyed Morteza
6
Gans, Noah
6
Helber, Stefan
6
Ibrahim, Rouba
6
Kwon, Hyunji
6
Pinker, Edieal J.
6
Schümann, Florian
6
more ...
less ...
Published in...
All
European journal of industrial relations
2
British journal of industrial relations : BJIR ; an international journal of employment relations
1
Emotional labor in the 21st century : diverse perspectives on the psychology of emotion regulation at work
1
Human relations
1
ILR review : the journal of work and policy
1
Industrielle Beziehungen : Zeitschrift für Arbeit, Organisation und Management
1
ROA Technical report
1
Work, employment & society : a journal of the British Sociological Association
1
more ...
less ...
Source
All
ECONIS (ZBW)
10
USB Cologne (EcoSocSci)
2
Showing
1
-
12
of
12
Sort
Relevance
Date (newest first)
Date (oldest first)
1
Customer aggression, employee voice and quit rates : evidence from the frontline service workforce
Liu, Xiangmin
;
Van Jaarsveld, Danielle
;
Yanadori, Yoshio
- In:
British journal of industrial relations : BJIR ; an …
60
(
2022
)
2
,
pp. 348-370
Persistent link: https://www.econbiz.de/10013190938
Saved in:
2
"Commodifying institutions" : vertical disintegration and institutional change in German labour relations
Holst, Hajo
- In:
Work, employment & society : a journal of the British …
28
(
2014
)
1
,
pp. 3-20
Persistent link: https://www.econbiz.de/10010259618
Saved in:
3
Call centers : emotional labor over the phone
Van Jaarsveld, Danielle
;
Poster, Winifred R.
- In:
Emotional labor in the 21st century : diverse …
,
(pp. 153-173)
.
2013
Persistent link: https://www.econbiz.de/10009663194
Saved in:
4
It's all in the mix : determinants and consequences of workforce blending in call centres
Kwon, Hyunji
;
Van Jaarsveld, Danielle
- In:
Human relations
66
(
2013
)
8
,
pp. 1075-1100
Persistent link: https://www.econbiz.de/10009787370
Saved in:
5
Im Schatten des Marktes : Arbeit und Arbeitsbeziehungen in Callcentern
Holst, Hajo
-
2011
Persistent link: https://www.econbiz.de/10008907915
Saved in:
6
Im Schatten des Marktes : Arbeit und Arbeitsbeziehungen in Callcentern
Holst, Hajo
-
2011
Persistent link: https://www.econbiz.de/10008910999
Saved in:
7
Im Schatten des Marktes : Arbeit und Arbeitsbeziehungen in Callcentern
Holst, Hajo
-
2011
Persistent link: https://www.econbiz.de/10009543735
Saved in:
8
The effects of institutional and organizational characteristics on work force flexibility: evidence from call centers in three liberal market economies
Van Jaarsveld, Danielle
;
Kwon, Hyunji
;
Frost, Ann C.
- In:
ILR review : the journal of work and policy
62
(
2008/09
)
4
,
pp. 573-601
Persistent link: https://www.econbiz.de/10003883043
Saved in:
9
Industrial relations and labour market segmentation in Dutch call centres
Van Jaarsveld, Danielle
;
Grip, Andries de
;
Sieben, Inge
- In:
European journal of industrial relations
15
(
2009
)
4
,
pp. 417-435
Persistent link: https://www.econbiz.de/10003916048
Saved in:
10
The political economy of trade union strategies in Austria and Germany : the case of call centres
Holst, Hajo
- In:
European journal of industrial relations
14
(
2008
)
1
,
pp. 25-45
Persistent link: https://www.econbiz.de/10003666022
Saved in:
11
Von der Ignoranz zur Organisierung? : Gewerkschaftliche Strategien im Umgang mit atypisch Beschäftigten am Beispiel von Callcentern und Leiharbeit
Aust, Andreas
;
Holst, Hajo
- In:
Industrielle Beziehungen : Zeitschrift für Arbeit, …
13
(
2006
)
4
,
pp. 291-313
Persistent link: https://www.econbiz.de/10003406245
Saved in:
12
Labour market segmentation revisited : a study of the Dutch call centre sector
Grip, Andries de
(
contributor
);
Sieben, Inge
(
contributor
); …
-
2006
Persistent link: https://www.econbiz.de/10003391247
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->