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~person:"Campbell, Christopher S."
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From self-service to super-service : a resource mapping framework for co-creating value by shifting the boundary between provider and customer
Campbell, Christopher S.
;
Maglio, Paul P.
;
Davis, Mark M.
- In:
Information systems and e-business management : ISeB
9
(
2011
)
2
,
pp. 173-191
Persistent link: https://www.econbiz.de/10009129720
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