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~person:"Robertson, Nichola"
~subject:"Australia"
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Search: subject_exact:"Complaint management"
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Australia
Beschwerdemanagement
8
Complaint management
8
Consumer behaviour
6
Konsumentenverhalten
6
Customer satisfaction
4
Dienstleistungsqualität
4
Kundenzufriedenheit
4
Service quality
4
Australien
3
Gastronomie
3
Restaurant industry
3
Selbstbedienung
3
Self-service
3
Customer service
2
Kundenservice
2
Arbeitszufriedenheit
1
Beziehungsmarketing
1
Competence
1
Dienstleistungsberufe
1
Fine-dining restaurant
1
Frontline health professionals
1
Garantie
1
Gerechtigkeit
1
Gesundheitsberufe
1
Health personnel
1
Innovation adoption
1
Innovationsakzeptanz
1
Job satisfaction
1
Justice
1
Kompetenz
1
Relationship marketing
1
Scenario analysis
1
Service workers
1
Szenariotechnik
1
Tourism employees
1
Tourismusberufe
1
Warranty
1
cultural competence
1
customer apology
1
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Robertson, Nichola
Allen, Dominique
1
Ang, Lawrence
1
Buttle, Francis A.
1
Harris, Lloyd C.
1
Jones, Evan
1
MacQuilken, Lisa
1
Paludi, Michele Antoinette
1
Russell-Bennett, Rebekah
1
Shaw, Robin N.
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Sourdin, Tania
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Strizhakova, Yuliya
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Tsarenko, Yelena
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International journal of hospitality management
1
Journal of service research : JSR
1
Managing service quality : MSQ ; an international journal
1
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ECONIS (ZBW)
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1
Self-service technology complaint channel choice : exploring consumers' motives
Robertson, Nichola
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
2
,
pp. 145-164
Persistent link: https://www.econbiz.de/10009534129
Saved in:
2
The influence of guarantees, active requests to voice and failure severity on customer complaint behavior
MacQuilken, Lisa
;
Robertson, Nichola
- In:
International journal of hospitality management
30
(
2011
)
4
,
pp. 953-962
Persistent link: https://www.econbiz.de/10009242071
Saved in:
3
Predicting the likelihood of voiced complaints in the self-service technology context
Robertson, Nichola
;
Shaw, Robin N.
- In:
Journal of service research : JSR
12
(
2009/10
)
1
,
pp. 100-116
Persistent link: https://www.econbiz.de/10003878851
Saved in:
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