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~person:"Robertson, Nichola"
~subject:"Garantie"
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Garantie
Beschwerdemanagement
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Complaint management
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Consumer behaviour
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Dienstleistungsqualität
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Robertson, Nichola
Chesnokova, Tatyana
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Journal of consumer behaviour : an international research review
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ECONIS (ZBW)
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Consumer complaints and recovery through guaranteeing self-service technology
Robertson, Nichola
;
MacQuilken, Lisa
;
Kandampully, Jay
- In:
Journal of consumer behaviour : an international …
11
(
2012
)
1
,
pp. 21-30
Persistent link: https://www.econbiz.de/10009508885
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