Consumer complaints and recovery through guaranteeing self-service technology
Year of publication: |
2012
|
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Authors: | Robertson, Nichola ; MacQuilken, Lisa ; Kandampully, Jay |
Published in: |
Journal of consumer behaviour : an international research review. - Chichester : Wiley, ISSN 1472-0817, ZDB-ID 2194377-1. - Vol. 11.2012, 1, p. 21-30
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Subject: | Selbstbedienung | Self-service | Innovationsakzeptanz | Innovation adoption | Beschwerdemanagement | Complaint management | Garantie | Warranty | Konsumentenverhalten | Consumer behaviour |
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