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~subject:"Service quality"
~type_genre:"Konferenzschrift"
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Search: subject_exact:"Complaint management"
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Service quality
Beschwerdemanagement
7
Complaint management
7
Consumer behaviour
5
Customer satisfaction
5
Konsumentenverhalten
5
Kundenzufriedenheit
5
Beziehungsmarketing
3
Dienstleistungsqualität
3
Relationship marketing
3
22.09.1997
1
Complainers
1
Consumer Complaint Behavior
1
Consumer Retention
1
Consumer Satisfaction Consumer Loyalty
1
Content Management
1
Content management
1
Corporate finance
1
Customer service
1
Deutschland
1
Ethiopia
1
Exit
1
Finanzierung
1
Germany
1
Internet
1
Kundenservice
1
Market research
1
Marktforschung
1
Mobile communications
1
Mobile phone
1
Mobile phones
1
Mobilkommunikation
1
Mobiltelefon
1
Service Failure
1
Spain
1
Spanien
1
Theorie
1
Theory
1
Tourism industry
1
Tourism marketing
1
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Book / Working Paper
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Konferenzschrift
Article in journal
701
Aufsatz in Zeitschrift
701
Aufsatz im Buch
18
Book section
18
Hochschulschrift
13
Arbeitspapier
9
Graue Literatur
9
Non-commercial literature
9
Working Paper
9
Thesis
7
Bibliografie enthalten
3
Bibliography included
3
Case study
3
Fallstudie
3
Aufsatzsammlung
1
Collection of articles of several authors
1
Conference paper
1
Konferenzbeitrag
1
Sammelwerk
1
Systematic review
1
Ãœbersichtsarbeit
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Language
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English
3
Author
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Day, Ralph L.
3
Hunt, H. Keith
2
Institution
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
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ECONIS (ZBW)
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Conceptual and empirical contributions to consumer satisfaction and complaining behavior : papers from the Sixth Annual Conference on Consumer Satisfaction, Dissatisfaction, and Co...
Hunt, H. Keith
(
contributor
);
Day, Ralph L.
(
contributor
)
-
1982
Persistent link: https://www.econbiz.de/10001420669
Saved in:
2
New dimensions of consumer satisfaction and complaining behavior : papers from the Third Annual Conference on Consumer Satisfaction, Dissatisfaction and Complaining Behavior, Chica...
Day, Ralph L.
(
contributor
);
Hunt, H. Keith
(
contributor
)
-
1979
Persistent link: https://www.econbiz.de/10001414448
Saved in:
3
Consumer satisfaction, dissatisfaction and complaining behavior : papers from a Marketing Research Symposium, School of Business, Indiana University, Bloomington, April 20-22, 1977
Day, Ralph L.
(
contributor
)
-
1977
Persistent link: https://www.econbiz.de/10001621840
Saved in:
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