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isPartOf:"International journal of quality and service sciences"
~subject:"Service recovery"
~isPartOf:"Electronic markets : EM ; the international journal of electronic commerce and business media"
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Service recovery
Beschwerdemanagement
12
Complaint management
12
Dienstleistungsqualität
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Service quality
11
Customer satisfaction
9
Kundenzufriedenheit
9
Service failure
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Padin, Carmen
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Rejikumar G.
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Schwede, Melanie
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International journal of quality and service sciences
Electronic markets : EM ; the international journal of electronic commerce and business media
Journal of business research : JBR
20
Journal of retailing and consumer services
16
International journal of hospitality management
12
International journal of contemporary hospitality management
8
The journal of services marketing
8
Journal of service management
6
Marketing letters : a journal of research in marketing
6
Service business
6
Journal of service theory and practice : JSTP
5
Journal of the Academy of Marketing Science
5
Journal of air transport management
4
Journal of consumer marketing
3
Journal of service theory and practice
3
Managing service quality : MSQ ; an international journal
3
Marketing intelligence & planning
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Asia-Pacific journal of business administration
2
Australasian marketing journal
2
Business horizons
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European journal of marketing : EJM
2
Journal of hospitality and tourism insights
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
2
Marketing Letters
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Tourism management : research, policies, practice
2
Tourism management perspectives : TMP
2
African journal of economic and management studies : AJEMS
1
Applied Marketing Science / Angewandte Marketingforschung
1
Asia Pacific journal of marketing and logistics
1
Central European business review : CEBR
1
European business review : EBR ; the official journal of the International Management Centres, Europe
1
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of bank marketing
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of production economics
1
International marketing review
1
International review on public and non-profit marketing
1
Journal of Business Research
1
Journal of financial services marketing
1
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
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Users taking the blame? : how service failure, recovery, and robot design affect user attributions and retention
Meyer, Nika
;
Schwede, Melanie
;
Hammerschmidt, Maik
; …
- In:
Electronic markets : EM ; the international journal of …
32
(
2022
)
4
,
pp. 2491-2505
Persistent link: https://www.econbiz.de/10013556744
Saved in:
2
The role of switching cost in the e-service recovery framework among banking customers
Jose, Ajay
;
Mathew, Sonia
;
Rejikumar G.
;
Chacko, Dony Peter
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 86-109
Persistent link: https://www.econbiz.de/10012884465
Saved in:
3
Service recovery in unaffected consumers : evidence of a recovery paradox
Wardley, Marcus
- In:
International journal of quality and service sciences
14
(
2022
)
1
,
pp. 121-132
Persistent link: https://www.econbiz.de/10012884467
Saved in:
4
Understanding negative emotions in services through teleological actions
Padin, Carmen
;
Svensson, Göran
- In:
International journal of quality and service sciences
9
(
2017
)
1
,
pp. 67-84
Persistent link: https://www.econbiz.de/10011650515
Saved in:
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