//--> //--> //-->
Toggle navigation
Logout
Change account settings
EN
DE
ES
FR
A-Z
Beta
About EconBiz
News
Thesaurus (STW)
Research Skills
Help
EN
DE
ES
FR
My account
Logout
Change account settings
Login
Publications
Events
Your search terms
Search
Retain my current filters
isPartOf:"Management science : journal of the Institute for Operations Research and the Management Sciences"
Search options
All Fields
Title
Exact title
Subject
Author
Institution
ISBN/ISSN
Published in...
Publisher
Open Access only
Advanced
Search history
My EconBiz
Favorites
Loans
Reservations
Fines
You are here:
Home
Search: subject_exact:"Complaint management"
Narrow search
Delete all filters
| 1 applied filter
Year of publication
From:
To:
Subject
All
Beschwerdemanagement
6
Complaint management
6
Customer service
3
Kundenservice
3
Beziehungsmarketing
2
Relationship marketing
2
2002-2005
1
Behaviour
1
Betriebliche Kreislaufwirtschaft
1
Competitive strategy
1
Confidence
1
Consumer behaviour
1
Cost management
1
Credibility
1
Einwanderung
1
Einzelhandel
1
Einzelhandelspreis
1
Ethnic group
1
Ethnische Gruppe
1
Game theory
1
Garantie
1
Geld
1
Glaubwürdigkeit
1
Immigration
1
Konsumentenverhalten
1
Kostenmanagement
1
Learning organization
1
Lernende Organisation
1
Lieferkette
1
Loss
1
Medical device
1
Medizinprodukt
1
Migranten
1
Migrants
1
Minderheit
1
Minority
1
Money
1
Multichannel strategy
1
Multikanalvertrieb
1
OM-marketing interface
1
more ...
less ...
Online availability
All
Free
1
Undetermined
1
Type of publication
All
Article
6
Type of publication (narrower categories)
All
Article in journal
6
Aufsatz in Zeitschrift
6
Language
All
English
6
Author
All
Cho, Soo-Haeng
1
Coughlan, Anne T.
1
Ho, Benjamin
1
Law, Kelvin K. F.
1
McWilliams, Bruce
1
Nageswaran, Leela
1
Savaskan, R. Canan
1
Scheller-Wolf, Alan
1
Shulman, Jeffrey D.
1
Sinha, Kingshuk K.
1
Thirumalai, Sriram
1
Zuo, Luo
1
more ...
less ...
Published in...
All
Management science : journal of the Institute for Operations Research and the Management Sciences
Journal of business research : JBR
72
International journal of hospitality management
55
Journal of retailing and consumer services
43
The journal of services marketing
43
Journal of hospitality marketing & management
31
Journal of service research : JSR
31
The service industries journal
28
Journal of the Academy of Marketing Science
21
International journal of contemporary hospitality management
20
Service business
20
Psychology & marketing
16
European journal of marketing : EJM
15
Journal of retailing
15
Journal of service research
15
SpringerLink / Bücher
15
Journal of service management
14
Managing service quality : MSQ ; an international journal
14
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Services marketing quarterly
13
Journal of air transport management
12
Journal of consumer behaviour : an international research review
12
Journal of marketing
12
Marketing letters : a journal of research in marketing
12
International journal of consumer studies
11
Journal of marketing management : MM
10
Journal of service theory and practice
10
Ilmenauer Schriften zur Betriebswirtschaftslehre
9
International journal of quality and service sciences
9
Journal of service theory and practice : JSTP
9
Tourism management : research, policies, practice
9
Asia Pacific journal of marketing and logistics
8
Business horizons
8
Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
8
International journal of production economics
8
Journal of strategic marketing
8
Journal of travel and tourism marketing
8
Marketing intelligence & planning
8
Cogent business & management
7
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
more ...
less ...
Source
All
ECONIS (ZBW)
6
Showing
1
-
6
of
6
Sort
relevance
articles prioritized
date (newest first)
date (oldest first)
1
Public concern about immigration and customer complaints against minority financial advisors
Law, Kelvin K. F.
;
Zuo, Luo
- In:
Management science : journal of the Institute for …
68
(
2022
)
11
,
pp. 8464-8482
Persistent link: https://www.econbiz.de/10014280236
Saved in:
2
Consumer return policies in omnichannel operations
Nageswaran, Leela
;
Cho, Soo-Haeng
;
Scheller-Wolf, Alan
- In:
Management science : journal of the Institute for …
66
(
2020
)
12
,
pp. 5558-5575
Persistent link: https://www.econbiz.de/10012391392
Saved in:
3
Apologies as signals : with evidence from a trust game
Ho, Benjamin
- In:
Management science : journal of the Institute for …
58
(
2012
)
1
,
pp. 141-158
Persistent link: https://www.econbiz.de/10009502486
Saved in:
4
Money-back guarantees : helping the low-quality retailer
McWilliams, Bruce
- In:
Management science : journal of the Institute for …
58
(
2012
)
8
,
pp. 1521-1524
Persistent link: https://www.econbiz.de/10009613880
Saved in:
5
Product recalls in the medical device industry : an empirical exploration of the sources and financial consequences
Thirumalai, Sriram
;
Sinha, Kingshuk K.
- In:
Management science : journal of the Institute for …
57
(
2011
)
2
,
pp. 376-392
Persistent link: https://www.econbiz.de/10008901435
Saved in:
6
Managing consumer returns in a competitive environment
Shulman, Jeffrey D.
;
Coughlan, Anne T.
;
Savaskan, R. Canan
- In:
Management science : journal of the Institute for …
57
(
2011
)
2
,
pp. 347-362
Persistent link: https://www.econbiz.de/10008901438
Saved in:
Results per page
10
25
50
100
250
A service of the
zbw
×
Loading...
//-->