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Beschwerdemanagement
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Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
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Understanding antecedents and moderators of post-complaint customer purchase behavior in online retailing
Aswege, Frederike von
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2020
Persistent link: https://www.econbiz.de/10012403851
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2
Langfristige Nutzung produktorientierter Beschwerdeinformationen
Linder, Alexander
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2018
-
1. Auflage
Persistent link: https://www.econbiz.de/10011959993
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3
Managing expectations : explaining and influencing post-purchase evaluations and return intentions in online retailing
Hellemann, Niklas Jan
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2017
Persistent link: https://www.econbiz.de/10011705406
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