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~isPartOf:"International journal of hospitality management"
~accessRights:"restricted"
~subject:"Customer integration"
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Customer integration
Beschwerdemanagement
31
Complaint management
31
Dienstleistungsqualität
28
Service quality
28
Customer satisfaction
23
Kundenzufriedenheit
23
Beziehungsmarketing
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Relationship marketing
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Consumer behaviour
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Konsumentenverhalten
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Service failure
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Customer service
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Kundenservice
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Service recovery
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Emotion
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Dienstleistungssektor
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Gastgewerbe
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Hospitality industry
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Service industry
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Airbnb
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Hospital
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Hotel industry
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Hotellerie
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Krankenhaus
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Mobile communications
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Mobilkommunikation
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Service recovery performance
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Artificial intelligence
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Brand image
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Brand management
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China
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Co-creation
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Complaints
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Coping strategy
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Culture
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Hospitality
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DiPietro, Robin B.
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Jin, Dan
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Kim, Kawon Kathy
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Manu C
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Meng, Fang
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Paul, Justin
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Torres, Edwin N.
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International journal of hospitality management
Journal of business research : JBR
5
Journal of retailing and consumer services
3
Service business
2
Industrial marketing management : the international journal for industrial and high-tech firms
1
International journal of consumer studies
1
International journal of electronic marketing and retailing : IJEMR
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Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
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MIS quarterly
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Marketing letters : a journal of research in marketing
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Research policy : policy, management and economic studies of science, technology and innovation
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Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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Tourism management : research, policies, practice
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An interactive service recovery framework combining demand and supply approaches
Jin, Dan
;
DiPietro, Robin B.
;
Kim, Kawon Kathy
;
Meng, Fang
- In:
International journal of hospitality management
109
(
2023
),
pp. 1-17
Persistent link: https://www.econbiz.de/10014282502
Saved in:
2
Tell us your concern, and we shall together address! : role of service booking channels and brand equity on post-failure outcomes
Manu C
;
Sreejesh, S.
;
Paul, Justin
- In:
International journal of hospitality management
96
(
2021
),
pp. 1-13
Persistent link: https://www.econbiz.de/10012585701
Saved in:
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