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~isPartOf:"International journal of hospitality management"
~subject:"China"
~subject:"Airbnb"
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China
Airbnb
Beschwerdemanagement
55
Complaint management
55
Dienstleistungsqualität
44
Service quality
44
Customer satisfaction
33
Kundenzufriedenheit
33
Beziehungsmarketing
25
Relationship marketing
25
Consumer behaviour
24
Konsumentenverhalten
24
Service failure
16
Customer service
14
Kundenservice
14
Service recovery
12
Emotion
10
Gastronomie
10
Restaurant industry
10
Dienstleistungssektor
7
Gastgewerbe
7
Hospitality industry
7
Hotel industry
7
Hotellerie
7
Service industry
7
USA
7
United States
7
Service recovery performance
5
Gerechtigkeit
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Justice
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Hospital
3
Krankenhaus
3
Mobile communications
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Mobilkommunikation
3
Scenario analysis
3
Szenariotechnik
3
Tourism industry
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Tourismuswirtschaft
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Viral marketing
3
Virales Marketing
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Sparks, Beverley
2
Andajigarmaroudi, Saeed
1
Butcher, Ken
1
Cheng, Simone
1
Golmohammadi, Alireza
1
Hsu, Cathy H. C.
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Jahandideh, Behrouz
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Kim, Hyunsu
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Lam, Terry
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Lee, Yun Lok
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Li, Mimi
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Liu, Zhaoping
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Lu, Lu
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Meng, Fang
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Miao, Li
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Mihalik, Brian J.
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Mody, Makarand Amrish
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Moon, Hyoungeun
1
O'Gorman, Kevin D.
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Qiu, Shangzhi
1
So, Kevin Kam Fung
1
Taheri, Babak
1
Weber, Karin
1
Wei, Wei
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International journal of hospitality management
International journal of contemporary hospitality management
3
Nankai business review international
3
Journal of air transport management
2
Journal of service research : JSR
2
China economic journal : the official journal of the China Center for Economic Research (CCER) at Peking University
1
Harmony versus conflict in Asian business : managing in a turbulent era
1
Journal of business research : JBR
1
Journal of consumer behaviour : an international research review
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
Journal of international marketing
1
Journal of retailing and consumer services
1
Journal of travel and tourism marketing
1
McCombs Research Paper Series
1
Service business
1
Services marketing quarterly
1
The journal of consumer marketing
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Thunderbird international business review
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1
Disentangling the dynamics of service failure and service recovery in peer-to-peer accommodations : a triadic perspective
Kim, Hyunsu
;
So, Kevin Kam Fung
;
Mihalik, Brian J.
- In:
International journal of hospitality management
100
(
2022
),
pp. 1-12
Persistent link: https://www.econbiz.de/10013266162
Saved in:
2
Exploring guest response towards service failure in home-sharing : service presence and consumption motivation
Lu, Lu
;
Mody, Makarand Amrish
;
Andajigarmaroudi, Saeed
- In:
International journal of hospitality management
87
(
2020
),
pp. 1-11
Persistent link: https://www.econbiz.de/10012241810
Saved in:
3
Complaints and resolutions in a peer-to-peer business model
Moon, Hyoungeun
;
Wei, Wei
;
Miao, Li
- In:
International journal of hospitality management
81
(
2019
),
pp. 239-248
Persistent link: https://www.econbiz.de/10012128338
Saved in:
4
The effects of acculturation, social distinctiveness, and social presence in a service failure situation
Weber, Karin
;
Sparks, Beverley
;
Hsu, Cathy H. C.
- In:
International journal of hospitality management
56
(
2016
),
pp. 44-55
Persistent link: https://www.econbiz.de/10011520943
Saved in:
5
The Chinese way of response to hospitality service failure : the effects of face and guanxi
Li, Mimi
;
Qiu, Shangzhi
;
Liu, Zhaoping
- In:
International journal of hospitality management
57
(
2016
),
pp. 18-29
Persistent link: https://www.econbiz.de/10011581201
Saved in:
6
Cross-cultural comparison of Chinese and Arab consumer complaint behavior in the hotel context
Jahandideh, Behrouz
;
Golmohammadi, Alireza
;
Meng, Fang
; …
- In:
International journal of hospitality management
41
(
2014
),
pp. 67-76
Persistent link: https://www.econbiz.de/10010403087
Saved in:
7
Service encounters and face loss : issues of failures, fairness, and context
Lee, Yun Lok
;
Sparks, Beverley
;
Butcher, Ken
- In:
International journal of hospitality management
34
(
2013
),
pp. 384-393
Persistent link: https://www.econbiz.de/10009767477
Saved in:
8
The role of the customer-seller relationship in the intention of the customer to complain : a study of Chinese restaurateurs
Cheng, Simone
;
Lam, Terry
- In:
International journal of hospitality management
27
(
2008
)
4
,
pp. 552-562
Persistent link: https://www.econbiz.de/10003860310
Saved in:
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