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~isPartOf:"Journal of consumer research : JCR ; an interdisciplinary bimonthly"
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Beschwerdemanagement
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boycotts
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
Journal of business research : JBR
72
International journal of hospitality management
55
Journal of retailing and consumer services
43
The journal of services marketing
43
Journal of hospitality marketing & management
31
Journal of service research : JSR
31
The service industries journal
28
Journal of the Academy of Marketing Science
21
International journal of contemporary hospitality management
20
Service business
20
Psychology & marketing
16
European journal of marketing : EJM
15
Journal of retailing
15
Journal of service research
15
Journal of service management
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Managing service quality : MSQ ; an international journal
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Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
13
Services marketing quarterly
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Journal of air transport management
12
Journal of consumer behaviour : an international research review
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Journal of marketing
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Marketing letters : a journal of research in marketing
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SpringerLink / Bücher
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International journal of consumer studies
11
Journal of marketing management : MM
10
Journal of service theory and practice
10
International journal of quality and service sciences
9
Journal of service theory and practice : JSTP
9
Tourism management : research, policies, practice
9
Asia Pacific journal of marketing and logistics
8
Business horizons
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Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
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Ilmenauer Schriften zur Betriebswirtschaftslehre
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International journal of production economics
8
Journal of strategic marketing
8
Journal of travel and tourism marketing
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Marketing intelligence & planning
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Cogent business & management
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Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
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1
Blue and red voices : effects of political ideology on consumers' complaining and disputing behavior
Jung, Kiju
;
Garbarino, Ellen
;
Briley, Donnel A.
; …
- In:
Journal of consumer research : JCR ; an …
44
(
2017
)
3
,
pp. 477-499
Persistent link: https://www.econbiz.de/10011755242
Saved in:
2
The politics of buying, boycotting, complaining, and disputing : an extension of the research program by Jung, Garbarino, Briley, and Wynhausen
Jost, John T.
;
Langer, Melanie
;
Patyal, Vishal Singh
- In:
Journal of consumer research : JCR ; an …
44
(
2017
)
3
,
pp. 503-510
Persistent link: https://www.econbiz.de/10011755255
Saved in:
3
Humorous complaining
McGraw, A. Peter
;
Warren, Caleb
;
Kan, Christina
- In:
Journal of consumer research : JCR ; an …
41
(
2014/15
)
5
,
pp. 1153-1171
Persistent link: https://www.econbiz.de/10010490133
Saved in:
4
The role of relationship norms in responses to service failures
Wan, Lisa C.
;
Hui, Michael K.
;
Wyer, Robert S.
- In:
Journal of consumer research : JCR ; an …
38
(
2011/12
)
2
,
pp. 260-277
Persistent link: https://www.econbiz.de/10009272192
Saved in:
5
The influence of causal conditional reasoning on the acceptance of product claims
Chandon, Elise
;
Janiszewski, Chris A.
- In:
Journal of consumer research : JCR ; an …
35
(
2008/09
)
6
,
pp. 1003-1011
Persistent link: https://www.econbiz.de/10003861950
Saved in:
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