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isPartOf:"Journal of hospitality marketing & management"
~subject:"Social web"
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Social web
Beschwerdemanagement
31
Complaint management
31
Consumer behaviour
26
Konsumentenverhalten
26
Dienstleistungsqualität
24
Service quality
24
Customer satisfaction
20
Kundenzufriedenheit
20
Beziehungsmarketing
13
Relationship marketing
13
service failure
11
Gastronomie
9
Restaurant industry
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Hotel industry
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Hotellerie
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Viral marketing
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Virales Marketing
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service recovery
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Customer service
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Kundenservice
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Online retailing
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Online-Handel
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Emotion
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Internet marketing
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Online-Marketing
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Social Web
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Service failure
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social media
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tourism
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Gastgewerbe
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Gerechtigkeit
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Hospitality industry
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Justice
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Perception
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Selbstbedienung
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Tourism
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Chang, Hyo Jung
1
Fernandes, Filipa
1
Fernandes, Teresa
1
Israeli, Aviad A.
1
Karpinski, Aryn C.
1
Kim, Eojina
1
Lee, Seonjeong
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Memarzadeh, Faranak
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Tang, Liang
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Journal of hospitality marketing & management
Journal of business research : JBR
5
Business horizons
3
Dienstleistungsmanagement und Social Media : Potenziale, Strategien und Instrumente
3
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
3
Journal of retailing and consumer services
3
The journal of services marketing
3
Tourism management : research, policies, practice
3
Harvard business review : HBR
2
International journal of contemporary hospitality management
2
Journal of management information systems : JMIS
2
Journal of marketing
2
Journal of service research
2
Marketing intelligence & planning
2
The service industries journal
2
Accounting perspectives : a journal of The Canadian Academic Accounting Association
1
Aktuelle Entwicklungen im Dienstleistungsmarketing
1
Asia-Pacific journal of business administration
1
Corporate communications : an international journal
1
Corporate reputation review : an international journal
1
Environmental and resource economics
1
European journal of marketing
1
European journal of marketing : EJM
1
GfK marketing intelligence review : Marketingforschung für die Praxis
1
HMD : Praxis der Wirtschaftsinformatik
1
International journal of electronic commerce : IJEC
1
International journal of electronic customer relationship management : IJECRM
1
International journal of hospitality management
1
International journal of innovation science
1
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
1
International journal of services and operations management
1
International journal of services, economics and management
1
International journal of social entrepreneurship and innovation : IJSEI
1
International marketing review
1
Journal of advertising research
1
Journal of business strategy
1
Journal of communication management
1
Journal of consumer research : JCR ; an interdisciplinary bimonthly
1
Journal of global information management : an official publication of the Information Resources Management Association
1
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
1
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ECONIS (ZBW)
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1
Sharing dissatisfaction online : analyzing the nature and predictors of hotel guests negative reviews
Fernandes, Teresa
;
Fernandes, Filipa
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 127-150
Persistent link: https://www.econbiz.de/10011848333
Saved in:
2
Investigating the dynamics and the content of customers' social media reporting after a restaurant service failure
Israeli, Aviad A.
;
Lee, Seonjeong
;
Karpinski, Aryn C.
- In:
Journal of hospitality marketing & management
26
(
2017
)
6
,
pp. 606-626
Persistent link: https://www.econbiz.de/10011754048
Saved in:
3
Rectifying failure of service : how customer perceptions of justice affect their emotional reponse and social media testimonial
Kim, Eojina
;
Tang, Liang
- In:
Journal of hospitality marketing & management
25
(
2016
)
7/8
,
pp. 897-924
Persistent link: https://www.econbiz.de/10011621365
Saved in:
4
Online consumer complaints about Southeast Asian luxury hotels
Memarzadeh, Faranak
;
Chang, Hyo Jung
- In:
Journal of hospitality marketing & management
24
(
2015
)
1/2
,
pp. 76-98
Persistent link: https://www.econbiz.de/10010526374
Saved in:
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