Sharing dissatisfaction online : analyzing the nature and predictors of hotel guests negative reviews
Teresa Fernandes and Filipa Fernandes
| Year of publication: |
February-March 2018
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|---|---|
| Authors: | Fernandes, Teresa ; Fernandes, Filipa |
| Published in: |
Journal of hospitality marketing & management. - Philadelphia, Pa. : Taylor & Francis, ISSN 1936-8623, ZDB-ID 2493700-9. - Vol. 27.2018, 2, p. 127-150
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| Subject: | Hotels | online complaints | online reviews | social media | tourism | TripAdvisor | Social Web | Social web | Hotellerie | Hotel industry | Virales Marketing | Viral marketing | Online-Marketing | Internet marketing | Online-Handel | Online retailing | Beschwerdemanagement | Complaint management | Konsumentenverhalten | Consumer behaviour | Dienstleistungsqualität | Service quality | Tourismus | Tourism | Electronic Commerce | E-commerce | Internet |
| Type of publication: | Article |
|---|---|
| Type of publication (narrower categories): | Aufsatz in Zeitschrift ; Article in journal |
| Language: | English |
| Notes: | Zusammenfassung in chinesischer Sprache |
| Other identifiers: | 10.1080/19368623.2017.1337540 [DOI] |
| Source: | ECONIS - Online Catalogue of the ZBW |
Persistent link: https://www.econbiz.de/10011848333