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Tourism industry
Beschwerdemanagement
31
Complaint management
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Consumer behaviour
26
Konsumentenverhalten
26
Dienstleistungsqualität
24
Service quality
24
Customer satisfaction
20
Kundenzufriedenheit
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Beziehungsmarketing
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Relationship marketing
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service failure
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Gastronomie
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Restaurant industry
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Hotel industry
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Hotellerie
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Virales Marketing
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service recovery
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Online retailing
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Online-Handel
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social media
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tourism
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Fernandes, Filipa
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Fernandes, Teresa
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Koc, Erdogan
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Journal of hospitality marketing & management
International journal of contemporary hospitality management
3
International journal of hospitality management
3
Tourism management perspectives : TMP
2
Advances in tourism destination marketing
1
Journal of business research : JBR
1
Journal of service management
1
Management und Unternehmenskultur : Schriftenreihe der Europäischen Akademie Bozen
1
Managing service quality : MSQ ; an international journal
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Neue Entwicklungslinien im Dienstleistungsmarketing
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Schriftenreihe im Tourismus : Beiträge zu Themen der Tourismuswirtschaft
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Social Web im Tourismus : Strategien - Konzepte - Einsatzfelder
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The journal of services marketing
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Tourism management : research, policies, practice
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Service failures and recovery in hospitality and tourism : a review of literature and recommendations for future research
Koc, Erdogan
- In:
Journal of hospitality marketing & management
28
(
2019
)
5
,
pp. 513-537
Persistent link: https://www.econbiz.de/10012176674
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2
Sharing dissatisfaction online : analyzing the nature and predictors of hotel guests negative reviews
Fernandes, Teresa
;
Fernandes, Filipa
- In:
Journal of hospitality marketing & management
27
(
2018
)
2
,
pp. 127-150
Persistent link: https://www.econbiz.de/10011848333
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