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subject:"Retail trade"
~person:"Abbey, James D."
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Retail trade
Beschwerdemanagement
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Complaint management
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Consumer behaviour
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Einzelhandel
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consumer returns
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mediation analysis
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return policy
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service design
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Abbey, James D.
Chen, Bintong
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Chen, Jing
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Fayos-Gardó, Teresa
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Abdulla, Huseyn
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Production and operations management : the flagship research journal of the Production and Operations Management Society
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ECONIS (ZBW)
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How consumers value retailer's return policy leniency levers : an empirical investigation
Abdulla, Huseyn
;
Abbey, James D.
;
Ketzenberg, Michael
- In:
Production and operations management : the flagship …
31
(
2022
)
4
,
pp. 1719-1733
Persistent link: https://www.econbiz.de/10013273833
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