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~person:"Kleinaltenkamp, Michael"
~person:"Hadwich, Karsten"
~person:"Schneider, Anna"
~type:"book"
~subject:"Service industry"
~source:"econis"
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Service industry
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Kleinaltenkamp, Michael
Hadwich, Karsten
Schneider, Anna
Büttgen, Marion
4
Bruhn, Manfred
3
Altinay, Levent
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Baglieri, Enzo
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Cohen, Yuval
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Rozenes, Shai
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Carrubbo, Luca
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Cheng, Ru
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Fonferek, Katharina-Maria
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Radmacher-Nottelmann, Nils A.
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Rodriguez-Escudero, Ana I.
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Dr. Rainer Hampp <Firma>
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Forum Dienstleistungsmanagement
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Empirische Personal- und Organisationsforschung
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ECONIS (ZBW)
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Handling the clash between production & consumption : a situated view on front-line service workers' competencies in interactive service
Schneider, Anna
-
2016
Persistent link: https://www.econbiz.de/10011505922
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2
Service Value als Werttreiber : Konzepte, Messung und Steuerung
Bruhn, Manfred
(
ed.
);
Hadwich, Karsten
(
ed.
)
-
2014
Persistent link: https://www.econbiz.de/10010359585
Saved in:
3
Service Value als Werttreiber : Konzepte, Messung und Steuerung Forum Dienstleistungsmanagement
Bruhn, Manfred
-
2014
Grundlagen des Service Value -- Messung des Service Value -- Management des Service Value -- Service Value bei Produkt-Service-Bündeln -- Interner Service Value -- Branchenspezifische Besonderheiten des Service Value.
Persistent link: https://www.econbiz.de/10014019261
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