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~person:"Kleinaltenkamp, Michael"
~person:"Witell, Lars"
~person:"Hollebeek, Linda D."
~isPartOf:"Journal of service research"
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Beziehungsmarketing
3
Customer integration
3
Kundenintegration
3
Relationship marketing
3
Automation
2
Automatisierung
2
Dienstleistungsqualität
2
Service quality
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1
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Kleinaltenkamp, Michael
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Brady, Michael K.
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Journal of service research
Journal of service management
7
Journal of retailing and consumer services
4
Journal of business research : JBR
3
Journal of service research : JSR
3
Industrial marketing management : the international journal for industrial and high-tech firms
2
Am Puls wirtschaftlicher Entwicklung : Dienstleistungstrends
1
Customer engagement : contemporary issues and challenges
1
Customer engagement marketing
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Gabler Edition Wissenschaft / Business-to-Business-Marketing
1
Handbook of research on customer engagement
1
Handbuch Kundenbindungsmanagement : Strategien und Instrumente für ein erfolgreiches CRM
1
International journal of quality and service sciences
1
Involving customers in new service development
1
Journal of marketing management : JMM ; journal of the Academy of Marketing
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Journal of marketing management : MM
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Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
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Kundenintegration : Forum Dienstleistungsmanagement
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Marketing review St. Gallen : Marketingfachzeitschrift für Theorie & Praxis
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Marktleistung und Wettbewerb : strategische und operative Perspektiven der marktorientierten Leistungsgestaltung; Werner H. Engelhardt zum 65. Geburtstag
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Service Excellence als Impulsgeber : Strategien - Management - Innovationen - Branchen ; Bernd Stauss zum 60. Geburtstag
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The TQM journal : the international review of organizational improvement
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The handbook of innovation and services : a multi-disciplinary perspective
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The journal of brand management : an international journal
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The journal of product & brand management
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The journal of services marketing
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The service industries journal
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Wirtschaftswissenschaftliches Studium : WiSt ; Zeitschrift für Studium und Forschung
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ECONIS (ZBW)
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From customer-, to actor-, to stakeholder engagement : taking stock, conceptualization, and future directions
Hollebeek, Linda D.
;
Kumar, Vikas
;
Srivastava, Rajendra …
- In:
Journal of service research
25
(
2022
)
2
,
pp. 328-343
Persistent link: https://www.econbiz.de/10013268027
Saved in:
2
Rise of the machines? : customer engagement in automated service interactions
Hollebeek, Linda D.
;
Sprott, David E.
;
Brady, Michael K.
- In:
Journal of service research
24
(
2021
)
1
,
pp. 3-8
Persistent link: https://www.econbiz.de/10012426746
Saved in:
3
Special issue: customer engagement in automated service interactions
Hollebeek, Linda D.
(
ed.
);
Sprott, David E.
(
ed.
); …
-
2021
Persistent link: https://www.econbiz.de/10012426830
Saved in:
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