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isPartOf:"International journal of hospitality management"
~person:"Lai, Ivan K. W."
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Beziehungsmarketing
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Customer loyalty
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Customer satisfaction
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Dienstleistungsqualität
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Lieferantenmanagement
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Network economics
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Lai, Ivan K. W.
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The effects of transaction-specific satisfactions and integrated satisfaction on customer loyalty
Gao, Bo Wendy
;
Lai, Ivan K. W.
- In:
International journal of hospitality management
44
(
2015
),
pp. 38-47
Persistent link: https://www.econbiz.de/10010501241
Saved in:
2
The cross-impact of network externalities on relationship quality in exhibition sector
Lai, Ivan K. W.
- In:
International journal of hospitality management
48
(
2015
),
pp. 52-67
Persistent link: https://www.econbiz.de/10011341601
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