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person:"Günter, Bernd"
~subject:"Customer satisfaction"
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Customer satisfaction
Beziehungsmarketing
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Günter, Bernd
Han, Heesup
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Homburg, Christian
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Mattila, Anna S.
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Prentice, Catherine
19
Svensson, Göran
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Gil Saura, Irene
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Mittal, Vikas
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Aksoy, Lerzan
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Quach, Sara
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Rather, Raouf Ahmad
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Wieseke, Jan
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Bang, Nguyen
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Barnes, Donald C.
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Blut, Markus
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Bruhn, Manfred
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Keiningham, Timothy
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Töpfer, Armin
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Van Vaerenbergh, Yves
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Casidy, Riza
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Grégoire, Yany
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Izogo, Ernest Emeka
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Jang, Soocheong
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Larivière, Bart
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McColl-Kennedy, Janet R.
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Park, Jungkun
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Ringle, Christian M.
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Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
2
Investitionsgüter- und High-Tech-Marketing (ITM) : erprobte Instrumentarien, Erfolgsbeispiele, Problemlösungen
1
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ECONIS (ZBW)
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Beschwerdemanagement als Schlüssel zur Kundenzufriedenheit
Günter, Bernd
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 325-348)
.
2012
Persistent link: https://www.econbiz.de/10009316693
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2
Beschwerdemanagement als Schlüssel zur Kundenzufriedenheit
Günter, Bernd
- In:
Kundenzufriedenheit : Konzepte - Methoden - Erfahrungen
,
(pp. 335-356)
.
2008
Persistent link: https://www.econbiz.de/10003744943
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3
Kundenzufriedenheit steigern durch optimales Beschwerdemanagement
Günter, Bernd
- In:
Investitionsgüter- und High-Tech-Marketing (ITM) : …
,
(pp. 379-393)
.
1993
Persistent link: https://www.econbiz.de/10003390395
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