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~person:"Wangenheim, Florian von"
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Kundenbindung
4
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Beziehungsmarketing
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Consumer behaviour
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customer defection
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Wangenheim, Florian von
Bruhn, Manfred
18
Homburg, Christian
17
Bauer, Hans H.
12
Sickel, Christian
12
Limbeck, Martin
11
Dressler, Matthias
9
Becker, Roman
7
Daschmann, Gregor
7
Schüller, Anne M.
7
Huber, Frank
6
Nießing, Jörg
6
Rennhak, Carsten
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Coussement, Kristof
5
Dittrich, Sabine
5
Eggert, Andreas
5
Hammerschmidt, Maik
5
Herrmann, Andreas
5
Hollebeek, Linda D.
5
Johnson, Michael D.
5
Kreutzer, Ralf T.
5
Orth, Ulrich R.
5
Ozuem, Wilson
5
Popp, Bastian
5
Ranzinger, Alexandra
5
Ballensiefen, Benjamin
4
Bayón, Tomás
4
Blut, Markus
4
Brinkmann, Daniela Alexa
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Brodie, Roderick J.
4
Confente, Ilenia
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Diller, Hermann
4
Festge, Fabian
4
Fischer, Thomas M.
4
Garnefeld, Ina
4
Giering, Annette
4
Gouthier, Matthias
4
Hammerschmidt, Michael
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Han, Heesup
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Hilbert, Andreas
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Working paper / International University in Germany, School of Business Administration
4
Management information systems : mis quarterly
1
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USB Cologne (EcoSocSci)
3
ECONIS (ZBW)
2
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The value of self-service : long-term effects of technology-based self-service usage on customer retention
Scherer, Anne
;
Wünderlich, Nancy V.
;
Wangenheim, …
- In:
Management information systems : mis quarterly
39
(
2015
)
1
,
pp. 177-200
Persistent link: https://www.econbiz.de/10010505862
Saved in:
2
Satisfaction, loyalty and word-of-mouth within a firm's customer base : differences between stayers, switchers and referral switchers
Wangenheim, Florian von
-
2001
Persistent link: https://www.econbiz.de/10013441020
Saved in:
3
Der Einfluß von persönlicher Kommunikation auf Kundenzufriedenheit, Kundenbindung und Involvement : Design und Ergebnisse einer empirischen Studie im privaten Strommarkt
Wangenheim, Florian von
;
Bayón, Tomás
;
Weber, Lars
-
2001
Persistent link: https://www.econbiz.de/10004663254
Saved in:
4
Satisfaction, loyality and word of mouth within a firm's customer base : differences between stayers, switchers and referral switchers
Wangenheim, Florian von
;
Bayón, Tomás
-
2001
Persistent link: https://www.econbiz.de/10004663257
Saved in:
5
Direct and moderated effects of customer satisfaction on two dimensions of loyality in a business to business context
Wangenheim, Florian von
;
Bayón, Tomás
-
2001
Persistent link: https://www.econbiz.de/10004752399
Saved in:
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