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subject:"Taiwan"
~isPartOf:"Total quality management & business excellence"
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Taiwan
Customer satisfaction
66
Kundenzufriedenheit
66
Dienstleistungsqualität
52
Service quality
52
Beziehungsmarketing
25
Consumer behaviour
25
Konsumentenverhalten
25
Relationship marketing
25
Quality management
22
Qualitätsmanagement
22
customer satisfaction
19
service quality
17
Measurement
10
Messung
10
Hospital
8
Krankenhaus
8
Gesundheitsversorgung
7
Health care
7
Kano model
6
Product quality
6
Produktqualität
6
Dienstleistungssektor
5
Gesundheitswesen
5
Health care system
5
SERVQUAL
5
Service industry
5
Students
5
Studierende
5
customer loyalty
5
perceived service quality
5
Arbeitszufriedenheit
4
Beschwerdemanagement
4
Complaint management
4
Customer integration
4
Customer service
4
Emotion
4
Higher education institution
4
Hochschule
4
Job satisfaction
4
Kundenintegration
4
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English
3
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Ahn, Jongchang
1
Chen, Chun-mei
1
Chi, Hui-Ru
1
Chiu, Wen-Hong
1
Liu, Hsian-Ming
1
Luong, Chi-Quyen
1
Suaini Sura
1
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Total quality management & business excellence
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
23
The service industries journal
15
Journal of air transport management
11
Journal of hospitality marketing & management
9
Tourism management : research, policies, practice
9
International journal of hospitality management
6
Managing service quality : MSQ ; an international journal
6
The journal of services marketing
6
Journal of retailing and consumer services
5
Asia Pacific journal of marketing and logistics
4
International Journal of Revenue Management
4
International journal of services technology and management
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of travel and tourism marketing
4
International journal of productivity and quality management : IJPQM
3
Journal of vacation marketing
3
The TQM journal : the international review of organizational improvement
3
Asia Pacific Journal of Marketing and Logistics
2
Asian Review of Accounting
2
Cogent business & management
2
Electronic commerce research
2
Enlightening tourism : ET ; a pathmaking journal
2
International Journal of Culture, Tourism and Hospitality Research
2
International Journal of Electronic Finance
2
International journal of business excellence : IJBEX
2
International journal of business innovation and research
2
International journal of contemporary hospitality management
2
International journal of electronic customer relationship management : IJECRM
2
International journal of enterprise network management
2
International journal of quality & reliability management
2
Journal of Services Marketing
2
Journal of business ethics : JOBE
2
Journal of industrial engineering and management : JIEM
2
Journal of management and strategy : JMS
2
Journal of relationship marketing : innovations and enhancements for customer service, relations, and satisfaction
2
Service business
2
Strategic information systems ; Vol. 3
2
The empirical economics letters : a monthly international journal of economics
2
Tourism analysis : an interdisciplinary tourism & hospitality journal
2
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ECONIS (ZBW)
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1
The effects of service quality determinants on social networking site-based commerce : the Malaysian customers' perspective
Suaini Sura
;
Ahn, Jongchang
- In:
Total quality management & business excellence
30
(
2019
)
13
,
pp. 1480-1494
Persistent link: https://www.econbiz.de/10012199899
Saved in:
2
Shedding light on hospital service failure : findings from Taiwanese medical QCC
Chiu, Wen-Hong
;
Luong, Chi-Quyen
;
Chi, Hui-Ru
- In:
Total quality management & business excellence
31
(
2020
)
15
,
pp. 1718-1737
Persistent link: https://www.econbiz.de/10012385056
Saved in:
3
The moderating effect of competitive status on the relationship between customer satisfaction and retention
Chen, Chun-mei
;
Liu, Hsian-Ming
- In:
Total quality management & business excellence
30
(
2019
)
7
,
pp. 721-744
Persistent link: https://www.econbiz.de/10012199782
Saved in:
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