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subject:"USA"
~person:"McFadden, Kathleen L."
~person:"Botti, Simona"
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Search: subject_exact:"Customer satisfaction"
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Customer satisfaction
11
Kundenzufriedenheit
11
United States
7
Dienstleistungsqualität
4
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4
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3
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3
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choice closure
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healthcare
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outcome valence
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readmission rates
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rule overgeneralization
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satisfaction
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McFadden, Kathleen L.
Botti, Simona
Han, Heesup
8
Jang, Soocheong
8
Ryu, Kisang
6
Aksoy, Lerzan
4
Ha, Jooyeon
4
Hsu, Maxwell K.
4
Keiningham, Timothy
4
Kim, Wansoo
4
Mattila, Anna S.
4
Naumann, Earl
4
Blankson, Charles
3
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3
Gowen, Charles, III.
3
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3
Homburg, Christian
3
Khan, M. Sajid
3
Kim, Jung-hwan
3
Lee, Jung Young
3
Luo, Xueming
3
Namkung, Young
3
Noone, Breffni M.
3
Ok, Chihyung
3
Prybutok, Victor R.
3
Wieseke, Jan
3
Williams, Paul
3
Akdere, Mesut
2
Alden, Dana
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Back, Ki-joon
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Baekgaard, Martin
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2
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Chen, Qimei
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Journal of consumer research : JCR ; an interdisciplinary bimonthly
2
Quality management journal : QMJ
2
HEC Paris research paper series
1
International journal of production economics
1
Journal of operations management
1
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ECONIS (ZBW)
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1
Seeking and avoiding choice closure to enhance outcome satisfaction
Gu, Yangjie
;
Botti, Simona
;
Faro, David
-
2018
Persistent link: https://www.econbiz.de/10012118341
Saved in:
2
U.S. hospital culture profiles for better performance in patient safety, patient satisfaction, Six Sigma, and lean implementation
Lee, Jung Young
;
McFadden, Kathleen L.
;
Lee, Min Kyung
; …
- In:
International journal of production economics
234
(
2021
),
pp. 1-14
Persistent link: https://www.econbiz.de/10012502820
Saved in:
3
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10011976340
Saved in:
4
Seeking and avoiding choice closure to enhance outcome satisfaction
Gu, Yangjie
;
Botti, Simona
;
Faro, David
- In:
Journal of consumer research : JCR ; an …
45
(
2018
)
4
,
pp. 792-809
Persistent link: https://www.econbiz.de/10011951061
Saved in:
5
An empirical study of U.S. hospital quality : readmission rates, organizational culture, patient satisfaction, and Facebook ratings
Lee, Jung Young
;
Gowen, Charles, III.
;
McFadden, Kathleen L.
- In:
Quality management journal : QMJ
25
(
2018
)
4
,
pp. 158-170
Persistent link: https://www.econbiz.de/10012309501
Saved in:
6
Linking business strategy to service failures and financial performance : empirical evidence from the U.S. domestic airline industry
Mellat-Parasat, Mahour
;
Golmohammadi, Davood
;
McFadden, …
- In:
Journal of operations management
38
(
2015
),
pp. 14-24
Persistent link: https://www.econbiz.de/10011416927
Saved in:
7
The locus of choice : personal causality and satisfaction with hedonic and utilitarian decisions
Botti, Simona
;
McGill, Ann L.
- In:
Journal of consumer research : JCR ; an …
37
(
2010/11
)
6
,
pp. 1065-1078
Persistent link: https://www.econbiz.de/10009006647
Saved in:
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