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Customer service
9
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Harvard business review : HBR
Journal of retailing and consumer services
76
The journal of services marketing
76
International journal of hospitality management
70
Journal of business research : JBR
62
SpringerLink / Bücher
42
Journal of service research : JSR
36
The service industries journal
33
International Journal of Physical Distribution & Logistics Management
32
Journal of Services Marketing
32
Journal of service management
30
Journal of service research
28
The TQM Magazine
28
Human Resource Management International Digest
27
International journal of contemporary hospitality management
24
Services marketing quarterly
21
Psychology & marketing
20
International journal of services and operations management
19
Europäische Hochschulschriften / 5
18
Journal of service theory and practice
18
Springer eBook Collection / Business and Economics
18
Gabler Edition Wissenschaft
17
International Journal of Bank Marketing
17
Journal of hospitality marketing & management
17
Journal of retailing
17
Managing service quality : MSQ ; an international journal
17
Journal of the Academy of Marketing Science
15
International Journal of Retail & Distribution Management
14
Journal of air transport management
14
Journal of service theory and practice : JSTP
14
Service business
14
The International Journal of Logistics Management
14
Tourism management : research, policies, practice
14
Harvard-Business-Manager : das Wissen der Besten
13
International journal of production economics
13
Aftersales in der Automobilwirtschaft : Konzepte für Ihren Erfolg
12
Die Zukunft des Customer Service : Analysen, Strategien, Konzeptionen
12
Industrial marketing management : the international journal for industrial and high-tech firms
12
International Journal of Contemporary Hospitality Management
12
International journal of quality and service sciences
12
Journal of Consumer Marketing
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ECONIS (ZBW)
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1
Reinventing customer service : how T-Mobile achieved record levels of quality and productivity
Dixon, Matthew
- In:
Harvard business review : HBR
96
(
2018
)
6
,
pp. 82-90
Persistent link: https://www.econbiz.de/10011942155
Saved in:
2
Kick-ass customer service
Dixon, Matthew
;
Turner, Scott
;
DeLisi, Rick
- In:
Harvard business review : HBR
95
(
2017
)
1
,
pp. 110-117
Persistent link: https://www.econbiz.de/10011632691
Saved in:
3
Priceline's CEO on creating an in-house multilingual customer service operation
Huston, Darren
- In:
Harvard business review : HBR
94
(
2016
)
4
,
pp. 37-40
Persistent link: https://www.econbiz.de/10011460005
Saved in:
4
The truth about customer experience
Rawson, Alex
;
Duncan, Ewan
;
Jones, Conor
- In:
Harvard business review : HBR
91
(
2013
)
9
,
pp. 90-98
Persistent link: https://www.econbiz.de/10009787913
Saved in:
5
4 ways to reinvent service delivery
Ramdas, Kamalini
;
Teisberg, Elizabeth
;
Tucker, Amy L.
- In:
Harvard business review : HBR
90
(
2012
)
12
,
pp. 98-106
Persistent link: https://www.econbiz.de/10009688852
Saved in:
6
The ordinary heroes of the Taj
Deshpandé, Rohit
;
Raina, Anjali
- In:
Harvard business review : HBR
89
(
2011
)
12
,
pp. 119-123
Persistent link: https://www.econbiz.de/10009409048
Saved in:
7
Zappos's CEO on going to extremes for customers
Hsieh, Tony
- In:
Harvard business review : HBR
88
(
2010
)
7/8
,
pp. 41-45
Persistent link: https://www.econbiz.de/10008658586
Saved in:
8
Singapore Airlines' balancing act
Heracleous, Loizos
;
Wirtz, Jochen
- In:
Harvard business review : HBR
88
(
2010
)
7/8
,
pp. 145-149
Persistent link: https://www.econbiz.de/10008658587
Saved in:
9
Stop trying to delight your customers
Dixon, Matthew
;
Freeman, Karen
;
Toman, Nicholas
- In:
Harvard business review : HBR
88
(
2010
)
7/8
,
pp. 116-122
Persistent link: https://www.econbiz.de/10008658590
Saved in:
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