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person:"Emons, Winand"
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10
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Emons, Winand
Dixon, Matthew
Stauss, Bernd
19
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14
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11
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10
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10
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9
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Harvard business review : HBR
3
Harvard-Business-Manager : das Wissen der Besten
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1
International journal of industrial organization
1
The Rand journal of economics
1
Ökonomische Analyse von Verträgen
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ECONIS (ZBW)
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1
Reinventing customer service : how T-Mobile achieved record levels of quality and productivity
Dixon, Matthew
- In:
Harvard business review : HBR
96
(
2018
)
6
,
pp. 82-90
Persistent link: https://www.econbiz.de/10011942155
Saved in:
2
Der Super-Kundendienst
Dixon, Matthew
;
Ponomareff, Lara
;
Turner, Scott
; …
- In:
Harvard-Business-Manager : das Wissen der Besten
39
(
2017
)
5
,
pp. 80-89
Persistent link: https://www.econbiz.de/10011795518
Saved in:
3
Kick-ass customer service
Dixon, Matthew
;
Turner, Scott
;
DeLisi, Rick
- In:
Harvard business review : HBR
95
(
2017
)
1
,
pp. 110-117
Persistent link: https://www.econbiz.de/10011632691
Saved in:
4
The effortless experience : conquering the new battleground for customer loyalty
Dixon, Matthew
;
Toman, Nick
;
DeLisi, Rick
-
2013
Persistent link: https://www.econbiz.de/10010187290
Saved in:
5
Was Kunden wirklich wollen
Dixon, Matthew
;
Freeman, Karen
;
Toman, Nicholas
- In:
Harvard-Business-Manager : das Wissen der Besten
32
(
2010
)
9
,
pp. 36-44
Persistent link: https://www.econbiz.de/10008648308
Saved in:
6
Stop trying to delight your customers
Dixon, Matthew
;
Freeman, Karen
;
Toman, Nicholas
- In:
Harvard business review : HBR
88
(
2010
)
7/8
,
pp. 116-122
Persistent link: https://www.econbiz.de/10008658590
Saved in:
7
Credence goods: the monopoly case
Emons, Winand
- In:
Incentives and economic behaviour
,
(pp. 17-41)
.
2005
Persistent link: https://www.econbiz.de/10002828359
Saved in:
8
Credence goods monopolists
Emons, Winand
- In:
International journal of industrial organization
19
(
2001
)
3/4
,
pp. 375-389
Persistent link: https://www.econbiz.de/10001545370
Saved in:
9
Competitive experts: a solution to the credence goods problem
Emons, Winand
- In:
Ökonomische Analyse von Verträgen
,
(pp. 148-180)
.
2000
Persistent link: https://www.econbiz.de/10001526074
Saved in:
10
Credence goods and fraudulent experts
Emons, Winand
- In:
The Rand journal of economics
28
(
1997
)
1
,
pp. 107-119
Persistent link: https://www.econbiz.de/10001220974
Saved in:
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