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~person:"Homburg, Christian"
~person:"Bhatnagar, Vishal"
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Customer analysis
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Homburg, Christian
Bhatnagar, Vishal
Silberer, Günter
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Applied big data analytics in operations management
1
Direct marketing : an international journal
1
Journal of the Academy of Marketing Science
1
Kundenorientierung von Banken : Strategien für Kundennähe und effektives Beziehungsmanagement
1
Reihe: Management-Know-how / M : praxisnah und aktuell
1
Reihe: Wissenschaftliche Arbeitspapiere / W / Institut für Marktorientierte Unternehmensführung, Universität Mannheim
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ECONIS (ZBW)
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1
Big data in operation management
Jain, Arushi
;
Bhatnagar, Vishal
- In:
Applied big data analytics in operations management
,
(pp. 1-29)
.
2017
Persistent link: https://www.econbiz.de/10011583621
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2
On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
- In:
Journal of the Academy of Marketing Science
38
(
2010
)
3
,
pp. 265-287
Persistent link: https://www.econbiz.de/10003986008
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3
On the importance of complaint handling design : a multi-level analysis of the impact in specific complaint situations
Homburg, Christian
;
Fürst, Andreas
;
Koschate, Nicole
-
2009
Persistent link: https://www.econbiz.de/10003932817
Saved in:
4
Principles for successful aCRM in organizations
Ranjan, Jayanthi
;
Bhatnagar, Vishal
- In:
Direct marketing : an international journal
2
(
2008
)
4
,
pp. 239-247
Persistent link: https://www.econbiz.de/10003934531
Saved in:
5
Kundenverständnis über die Kundenzufriedenheit hinaus : der Ansatz des Strategic Customer Review (SCR)
Homburg, Christian
;
Werner, Harald
- In:
Kundenorientierung von Banken : Strategien für …
,
(pp. 348-364)
.
1999
Persistent link: https://www.econbiz.de/10001453432
Saved in:
6
Customer recovery : Profitabilität durch systematische Rückgewinnung von Kunden
Homburg, Christian
;
Schäfer, Heiko
-
1999
Persistent link: https://www.econbiz.de/10013430843
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