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~person:"Cipolla, Carla"
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Cipolla, Carla
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Designing for service : key issues and new directions
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Service design as a sensemaking activity : insights from low-income communities in Latin America
Cipolla, Carla
;
Reynoso, Javier
- In:
Designing for service : key issues and new directions
,
(pp. 147-161)
.
2017
Persistent link: https://www.econbiz.de/10011613561
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