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~type_genre:"Bibliographie"
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USB Cologne (EcoSocSci)
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1
Library performance and service competition : developing strategic responses
White, Larry Nash
-
2008
Persistent link: https://www.econbiz.de/10004284186
Saved in:
2
Practical IT service management : a concise guide for busy executives
BS, Thejendra
-
2008
Persistent link: https://www.econbiz.de/10004909495
Saved in:
3
The best service is no service : how to liberate your customers from customer service, keep them happy, and control costs
Price, Bill
;
Jaffe, David
-
2008
Persistent link: https://www.econbiz.de/10004910141
Saved in:
4
Management lessons from Mayo Clinic : inside one of the world's most admired service organizations
Berry, Leonard L.
;
Seltman, Kent D.
-
2008
Persistent link: https://www.econbiz.de/10004911909
Saved in:
5
In search of a new logic for marketing : foundations of contemporary theory
Grönroos, Christian
-
2007
Persistent link: https://www.econbiz.de/10004877358
Saved in:
6
Introduction to ITIL
2005
Persistent link: https://www.econbiz.de/10004858552
Saved in:
7
Managing mobile services : technologies and business practices
Koivukoski, Ulla
(
contributor
); …
-
2005
Persistent link: https://www.econbiz.de/10004828068
Saved in:
8
Service provision for the poor : public and private sector cooperation
Kochendörfer-Lucius, Gudrun
(
contributor
)
-
2004
Persistent link: https://www.econbiz.de/10004860512
Saved in:
9
Services marketing : an annotated bibliography
Fisk, Raymond P.
;
Tansuhaj, Patriya S.
-
1985
Persistent link: https://www.econbiz.de/10004048009
Saved in:
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