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~isPartOf:"Journal of retailing and consumer services"
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Dienstleistungsberufe
3
Service workers
3
Arbeitszufriedenheit
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Customer satisfaction
2
Dienstleistungsqualität
2
Job satisfaction
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Kundenzufriedenheit
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Service quality
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Creativity
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Customer service
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Dienstleistungssektor
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Employee empowerment
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Frontline service employees
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Kundenservice
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Self-managed service climate
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Söderlund, Magnus
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Arli, Denni
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Gheshlaghi, Mahnaz
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Van Esch, Patrick
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Journal of retailing and consumer services
The journal of services marketing
12
Discussion paper series / IZA
7
Zukunftsfeld Dienstleistungsarbeit : Professionalisierung - Wertschätzung - Interaktion
7
Journal of service management
6
International journal of hospitality management
5
Journal of service research : JSR
5
Services and employment : explaining the US-European gap
5
IZA Discussion Papers
4
Managing service quality : MSQ ; an international journal
4
NBER working paper series
4
Personnel psychology : a journal of applied research
4
Prospects for the professions in China
4
Psychology & marketing
4
The international journal of human resource management
4
Working paper / National Bureau of Economic Research, Inc.
4
Arbeitspapier
3
CESifo working papers
3
DIW-Wochenbericht : Wirtschaft, Politik, Wissenschaft
3
European journal of marketing : EJM
3
Journal of business research : JBR
3
Knowledge workers in the information society
3
Mitteilungen aus der Arbeitsmarkt- und Berufsforschung
3
NBER Working Paper
3
Service business
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SpringerLink / Bücher
3
Work, employment & society : a journal of the British Sociological Association
3
AMS-Report
2
Academy of Management journal : AMJ
2
Australasian marketing journal
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CESifo Working Paper Series
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CMR working papers
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Economie et statistique
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Forschung aus der Hans-Böckler-Stiftung
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IZA Discussion Paper
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International journal of selection and assessment
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Journal of labor economics
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Journal of service research
2
Journal of service theory and practice : JSTP
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Journal of strategic marketing
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ECONIS (ZBW)
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1
Creating an effective self-managed service climate for frontline service employees
Van Esch, Patrick
;
Arli, Denni
;
Gheshlaghi, Mahnaz
- In:
Journal of retailing and consumer services
57
(
2020
),
pp. 1-10
Persistent link: https://www.econbiz.de/10012305212
Saved in:
2
The happy versus unhappy service worker in the service encounter : assessing the impact on customer satisfaction
Söderlund, Magnus
;
Rosengren, Sara
- In:
Journal of retailing and consumer services
17
(
2010
)
2
,
pp. 161-169
Persistent link: https://www.econbiz.de/10003956387
Saved in:
3
Physical attractiveness of the service worker in the moment of truth and its effects on customer satisfaction
Söderlund, Magnus
;
Julander, Claes-Robert
- In:
Journal of retailing and consumer services
16
(
2009
)
3
,
pp. 216-226
Persistent link: https://www.econbiz.de/10003852535
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