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~isPartOf:"Managing service quality : MSQ ; an international journal"
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Customer satisfaction
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Dienstleistungsqualität
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Kundenzufriedenheit
5
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Psomas, Evangelos L.
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Managing service quality : MSQ ; an international journal
The service industries journal
271
Journal of business research : JBR
95
SpringerLink / Bücher
87
The journal of services marketing
85
International journal of production economics
58
Journal of service management
58
Service business
58
Industrial marketing management : the international journal for industrial and high-tech firms
53
Journal of service research : JSR
51
Journal of retailing and consumer services
45
International journal of services technology and management
41
Structural change and economic dynamics : SC+ED
38
NBER working paper series
36
Discussion paper
34
International journal of services and operations management
33
Regional studies
33
Working paper
33
European journal of operational research : EJOR
31
International journal of hospitality management
30
The journal of business & industrial marketing
30
Journal of service research
29
Policy research working paper : WPS
29
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
29
ZEW discussion papers
29
Services marketing quarterly
28
Research policy : policy, management and economic studies of science, technology and innovation
27
Schriften zum Produktionsmanagement
26
Springer eBook Collection
26
Discussion paper / Centre for Economic Policy Research
25
Discussion paper series / IZA
25
International journal of innovation management
25
NBER Working Paper
25
The international journal of human resource management
25
Economics of innovation and new technology
24
Technological forecasting & social change : an international journal
24
World Bank Policy Research Working Paper
24
Europäische Hochschulschriften / 5
23
International journal of production research
23
International journal of services, economics and management
23
International journal of operations & production management : IJOPM ; the official journal of the European Operations Management Association, EUROMA
22
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ECONIS (ZBW)
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1
Creativity for service innovation : a practice-based perspective
Giannopoulou, Eleni
;
Gryskewicz, Lidia
;
Barlatier, …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
1
,
pp. 23-44
Persistent link: https://www.econbiz.de/10010252068
Saved in:
2
Does relationship matter? : customers' response to service failure
Tsai, Chia-ching
;
Yang, Yung-kai
;
Cheng, Yu-chi
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
2
,
pp. 139-159
Persistent link: https://www.econbiz.de/10010254024
Saved in:
3
The mediating role of alliance marketing program creativity on the relationship between alliance orientation and market performace in the services industry
Kang, Seongho
;
Hur, Won-moo
;
Kim, Minsung
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 522-540
Persistent link: https://www.econbiz.de/10010422291
Saved in:
4
Psychometric sifting to effeciently select the right service employees
Bateson, John E. G.
;
Wirtz, Jochen
;
Burke, Eugene
; …
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
5
,
pp. 418-433
Persistent link: https://www.econbiz.de/10010422332
Saved in:
5
A visual interactive method for service prototyping
Bae, Dae Jung
;
Leem, Choon Seong
- In:
Managing service quality : MSQ ; an international journal
24
(
2014
)
4
,
pp. 339-362
Persistent link: https://www.econbiz.de/10010389690
Saved in:
6
A lean approach for service productivity improvements : synergy or oxymoron?
Carlborg, Per
;
Kindström, Daniel
;
Kowalkowski, Christian
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
4
,
pp. 291-304
Persistent link: https://www.econbiz.de/10009769857
Saved in:
7
The impact of ISO 9001 effectiveness on the performance of service companies
Psomas, Evangelos L.
;
Pantouvakis, Angelos
; …
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
2
,
pp. 149-164
Persistent link: https://www.econbiz.de/10009728562
Saved in:
8
The usefulness of componentization for specialized public service providers
Aas, Tor Helge
;
Pedersen, Per Egil
- In:
Managing service quality : MSQ ; an international journal
23
(
2013
)
6
,
pp. 513-532
Persistent link: https://www.econbiz.de/10010202242
Saved in:
9
Bridging the gap between brand strategy and customer experience
Clatworthy, Simon
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
2
,
pp. 108-127
Persistent link: https://www.econbiz.de/10009534144
Saved in:
10
A structural equation model of TQM, market orientation and service quality : evidence from a developing nation
Lam, Siew-yong
;
Lee, Voon-Hsien
;
Ooi, Keng-boon
; …
- In:
Managing service quality : MSQ ; an international journal
22
(
2012
)
3
,
pp. 281-309
Persistent link: https://www.econbiz.de/10009562206
Saved in:
11
Development and testing of the Consumer Experience Index (CEI)
Kim, Seung Hyun
;
Cha, JaeMin
;
Knutson, Bonnie J.
;
Beck, …
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
2
,
pp. 112-132
Persistent link: https://www.econbiz.de/10008988084
Saved in:
12
Customer service understanding : gender differences of frontline employees
Mathies, Christine
;
Burford, Marion
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
6
,
pp. 636-648
Persistent link: https://www.econbiz.de/10009407381
Saved in:
13
How word of mouth communication varies across service encounters
Lang, Bodo
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
6
,
pp. 583-598
Persistent link: https://www.econbiz.de/10009407391
Saved in:
14
The role of expected future use in relationship-based service retention
Lin, Jiun-sheng Chris
;
Wu, Chung-yueh
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
5
,
pp. 535-551
Persistent link: https://www.econbiz.de/10009315779
Saved in:
15
Examining competitive priorities and competitive advantage in service organisations using Importance-Performance Analysis matrix
Prajogo, Daniel I.
;
McDermott, Peggy
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
5
,
pp. 465-483
Persistent link: https://www.econbiz.de/10009315788
Saved in:
16
Beyond satisfaction : the relative importance of locational convenience, interpersonal relationships, and commitment across service types
Wu, Li wei
- In:
Managing service quality : MSQ ; an international journal
21
(
2011
)
3
,
pp. 240-263
Persistent link: https://www.econbiz.de/10009232065
Saved in:
17
Critical factors for effective implementation of ISO 9001 in SME service companies
Psomas, Evangelos L.
;
Fotopoulos, Christos V.
; …
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
5
,
pp. 440-457
Persistent link: https://www.econbiz.de/10008662233
Saved in:
18
Development of personalised services in small business : an iterative learning process
Gottfridsson, Patrik
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 388-400
Persistent link: https://www.econbiz.de/10008655291
Saved in:
19
A grounded theory model of service providers' stress, emotion, and coping during intercultural service encounters
Wang, Chen-ya
;
Mattila, Anna S.
- In:
Managing service quality : MSQ ; an international journal
20
(
2010
)
4
,
pp. 328-342
Persistent link: https://www.econbiz.de/10008655294
Saved in:
20
The impact of RFID on service organizations : a service profit chain perspective
Smith, Jeffery S.
;
Lee, Lorraine
;
Gleim, Mark
- In:
Managing service quality : MSQ ; an international journal
19
(
2009
)
2
,
pp. 179-194
Persistent link: https://www.econbiz.de/10009525103
Saved in:
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