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~isPartOf:"Journal of business research : JBR"
~subject:"Internet"
~subject:"Customer satisfaction"
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Customer satisfaction
Distribution channel
60
Vertriebsweg
60
Consumer behaviour
28
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28
Einzelhandel
21
Retail trade
21
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17
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Alavi, Sascha
1
Chiou, Jyh-shen
1
Chuang, Min-chieh
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Fan, Hua
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Gonc̦alves, Helena Martins
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Han, Jin K.
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Journal of business research : JBR
Journal of retailing and consumer services
15
Journal of interactive marketing : a quarterly publication from the Direct Marketing Educational Foundation
6
International journal of retail and distribution management
5
Roadmap to E-Business : wie Unternehmen das Internet erfolgreich nutzen ; Festschrift zum 75. Geburtstag von Prof. Dr. Heinz Weinhold-Stünzi
5
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of research in marketing : IJRM ; official journal of the European Marketing Academy
4
International journal of retail & distribution management
4
Marketing intelligence & planning
4
Information systems research : ISR
3
International journal of electronic marketing and retailing : IJEMR
3
International journal of production economics
3
Journal of marketing channels : ... distribution systems, strategy, and management
3
Journal of retailing
3
Ausgewählte Studien des ECC-Handel
2
Business horizons
2
CIRANO Project Reports
2
Discussion paper / Tinbergen Institute
2
ERIM report series research in management
2
Electronic commerce research
2
Handel im Fokus : aus dem Instituts für Handelsforschung an der Universität zu Köln
2
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
2
International business review : the official journal of the European International Business Academy
2
International journal of contemporary hospitality management
2
International journal of e-business research : an official publication of the Information Resources Management Association
2
International journal of electronic commerce : IJEC
2
International journal of services technology and management
2
Journal of African business
2
Journal of electronic commerce in organizations : the international journal of electronic commerce in modern organizations ; an official publication of the Information Resources Management Association
2
Journal of global information management : an official publication of the Information Resources Management Association
2
Journal of management information systems : JMIS
2
Journal of service management
2
Management science : journal of the Institute for Operations Research and the Management Sciences
2
Marketing : ZFP ; journal of research and management
2
Marketing Science
2
Münstersche Schriften zur Kooperation
2
Reihe Electronic Commerce
2
Research report / Katholieke Universiteit Leuven, Faculty of Economics and Applied Economics, Department of Applied Economics
2
Service business
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The international journal of bank marketing : IJBM
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ECONIS (ZBW)
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1
Positive or negative spillover? : the influence of online channel satisfaction on offline channel adoption
Teng, Hongxin
;
Xia, Qinying
;
Shou, Jiayi
;
Zhao, Jing
- In:
Journal of business research : JBR
154
(
2023
),
pp. 1-9
Persistent link: https://www.econbiz.de/10013468724
Saved in:
2
Mapping consumer's cross-device usage for online search : mobile- vs. PC-based search in the purchase decision process
Han, Sangman
;
Han, Jin K.
;
Im, Il
;
Jung, Sung In
;
Lee, …
- In:
Journal of business research : JBR
142
(
2022
),
pp. 387-399
Persistent link: https://www.econbiz.de/10013168306
Saved in:
3
From personal to online selling : how relational selling shapes salespeople's promotion of e-commerce channels
Habel, Johannes
;
Alavi, Sascha
;
Linsenmayer, Kim Tina
- In:
Journal of business research : JBR
132
(
2021
),
pp. 373-382
Persistent link: https://www.econbiz.de/10012581618
Saved in:
4
Crafting the customer experience in omnichannel contexts : the role of channel integration
Gao, Wei
;
Fan, Hua
;
Li, Wenqian
;
Wang, Huiling
- In:
Journal of business research : JBR
126
(
2021
),
pp. 12-22
Persistent link: https://www.econbiz.de/10012494220
Saved in:
5
Online retailing across e-channels and e-channel touchpoints : Empirical studies of consumer behavior in the multichannel e-commerce environment
Wagner, Gerhard
;
Schramm-Klein, Hanna
;
Steinmann, Sascha
- In:
Journal of business research : JBR
107
(
2020
),
pp. 256-270
Persistent link: https://www.econbiz.de/10012156755
Saved in:
6
Causal recipes for customer loyalty to travel agencies : differences between online and offline customers
Silva, Graça Miranda
;
Gonc̦alves, Helena Martins
- In:
Journal of business research : JBR
69
(
2016
)
11
,
pp. 5512-5518
Persistent link: https://www.econbiz.de/10011590571
Saved in:
7
Antecedents of retailer loyalty : simultaneously investigating channel push and consumer pull effects
Chiou, Jyh-shen
;
Wu, Lei-yu
;
Chuang, Min-chieh
- In:
Journal of business research : JBR
63
(
2010
)
4
,
pp. 431-438
Persistent link: https://www.econbiz.de/10003962311
Saved in:
8
Cross-cultural study of channel relationship factors : antecedents of satisfaction in a retail setting ; a commentary essay
Kale, Sudhir H.
- In:
Journal of business research : JBR
63
(
2010
)
4
,
pp. 439-441
Persistent link: https://www.econbiz.de/10003962314
Saved in:
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