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~person:"Ehret, Michael"
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Handbook of research on customer engagement
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Sharing uncertainty across organizations: service capital and customer engagement for realizing nonownership value
Ehret, Michael
;
Wirtz, Jochen
- In:
Handbook of research on customer engagement
,
(pp. 423-440)
.
2019
Persistent link: https://www.econbiz.de/10013163401
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Relational governance mechanisms and uncertainties in nonownership services
Ndubisi, Nelson Oly
;
Ehret, Michael
;
Wirtz, Jochen
- In:
Psychology & marketing
33
(
2016
)
4
,
pp. 250-266
Persistent link: https://www.econbiz.de/10011458433
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