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~subject:"Customer satisfaction"
~isPartOf:"Journal of management : JOM"
~isPartOf:"Tourism analysis : an interdisciplinary tourism & hospitality journal"
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Customer satisfaction
Emotion
36
Consumer behaviour
9
Konsumentenverhalten
9
Kundenzufriedenheit
9
Arbeitszufriedenheit
8
Holiday behaviour
8
Job satisfaction
8
Urlaubsverhalten
8
Tourism
6
Tourismus
6
Organizational behaviour
5
Verhalten in Organisationen
5
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Emotions
4
Satisfaction
4
Tourism marketing
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Tourismusmarketing
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Work behaviour
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Beziehungsmarketing
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Cognition
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Employee retention
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Familie-Beruf
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Relationship marketing
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Work motivation
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Big event
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McCance, A. Silke
2
Baloglu, Seyhmus
1
Bhave, Devasheesh P.
1
Busser, James
1
Carlson, Dawn S.
1
Casadesús, Martí
1
Chiu, Chi-yue
1
Dang, Rey
1
Ewing, Michael
1
Ferguson, Merideth
1
Glomb, Theresa M.
1
Gountas, John
1
Gountas, Sandra
1
Hunter, Emily M.
1
Jones, Kisha S.
1
Kyle, Gerard T.
1
Lee, Jenny
1
Mavondo, Felix
1
Nye, Christopher D.
1
Rivera, Dalilis Escobar
1
Rupp, Deborah E.
1
Simon, Alexandra
1
Sonntag, Karlheinz
1
Spencer, Sharmin
1
Tan Vo Thanh
1
Thi Ai Cam Tran
1
Wang, Lu
1
Whitten, Dwayne
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Zhong, Yun Ying
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Journal of management : JOM
Tourism analysis : an interdisciplinary tourism & hospitality journal
International journal of hospitality management
51
Journal of business research : JBR
26
Journal of retailing and consumer services
23
Journal of travel and tourism marketing
20
Journal of hospitality marketing & management
19
The journal of services marketing
19
International journal of contemporary hospitality management
13
Tourism management : research, policies, practice
13
Tourism management perspectives : TMP
13
Psychology & marketing
11
The service industries journal
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
10
Service business
9
Journal of service theory and practice : JSTP
8
Services marketing quarterly
8
European journal of marketing : EJM
7
Journal of service research : JSR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of Asian finance, economics and business : JAFEB
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
Journal of the Academy of Marketing Science
6
Information & management : the internat. journal of management processes and systems ; journal of IFIP Users Group
5
Journal of air transport management
5
Journal of marketing management : MM
5
Journal of service management
5
Managing service quality : MSQ ; an international journal
5
Nepalese journal of economics : a publication of Uniglobe College
5
European journal of marketing
4
Industrial marketing management : the international journal for industrial and high-tech firms
4
International journal of quality and service sciences
4
International journal of services and operations management
4
Journal of business ethics : JOBE
4
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
4
Journal of international trade & commerce
4
Journal of strategic marketing
4
Marketing letters : a journal of research in marketing
4
Tourism review
4
Australasian marketing journal
3
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ECONIS (ZBW)
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1
Identifying and measuring customer delight in the hospitality industry
Rivera, Dalilis Escobar
;
Casadesús, Martí
;
Simon, …
- In:
Tourism analysis : an interdisciplinary tourism & …
26
(
2021
)
1
,
pp. 1-10
Persistent link: https://www.econbiz.de/10012438423
Saved in:
2
Satisfaction as a bridge to loyalty in a tourist destination
Tan Vo Thanh
;
Thi Ai Cam Tran
;
Dang, Rey
- In:
Tourism analysis : an interdisciplinary tourism & …
23
(
2018
)
1
,
pp. 45-60
Persistent link: https://www.econbiz.de/10011866080
Saved in:
3
A model of memorable tourism experience : the effects on satisfaction, affective commitment, and storytelling
Zhong, Yun Ying
;
Busser, James
;
Baloglu, Seyhmus
- In:
Tourism analysis : an interdisciplinary tourism & …
22
(
2017
)
2
,
pp. 201-217
Persistent link: https://www.econbiz.de/10011717959
Saved in:
4
The role of occupational emotional labor requirements on the surface acting-job satisfaction relationship
Bhave, Devasheesh P.
;
Glomb, Theresa M.
- In:
Journal of management : JOM
42
(
2016
)
3
,
pp. 722-741
Persistent link: https://www.econbiz.de/10011449659
Saved in:
5
The affective-psychological process of festival visitor loyalty formation
Lee, Jenny
;
Kyle, Gerard T.
- In:
Tourism analysis : an interdisciplinary tourism & …
19
(
2014
)
3
,
pp. 377-382
Persistent link: https://www.econbiz.de/10010406695
Saved in:
6
Work-family enrichment and satisfaction : mediating processes and relative impact of originating and receiving domains
Carlson, Dawn S.
;
Hunter, Emily M.
;
Ferguson, Merideth
; …
- In:
Journal of management : JOM
40
(
2014
)
3
,
pp. 845-865
Persistent link: https://www.econbiz.de/10010253818
Saved in:
7
Alleviating the burden of emotional labor : the role of social sharing
McCance, A. Silke
;
Nye, Christopher D.
;
Wang, Lu
; …
- In:
Journal of management : JOM
39
(
2013
)
2
,
pp. 392-415
Persistent link: https://www.econbiz.de/10009746962
Saved in:
8
Exploring the effects of perceived service provider sincerity on consumers' emotional state and satisfaction during service consumption
Gountas, Sandra
;
Mavondo, Felix
;
Ewing, Michael
; …
- In:
Tourism analysis : an interdisciplinary tourism & …
16
(
2011
)
4
,
pp. 393-403
Persistent link: https://www.econbiz.de/10009489780
Saved in:
9
Customer (in)justice and emotional labor : the role of perspective taking, anger, and emotional regulation
Rupp, Deborah E.
;
McCance, A. Silke
;
Spencer, Sharmin
; …
- In:
Journal of management : JOM
34
(
2008
)
5
,
pp. 903-924
Persistent link: https://www.econbiz.de/10003774809
Saved in:
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