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~subject:"Customer satisfaction"
~subject:"Verhalten in Organisationen"
~isPartOf:"Journal of management : JOM"
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Customer satisfaction
Verhalten in Organisationen
Emotion
21
Arbeitszufriedenheit
5
Job satisfaction
5
Organizational behaviour
5
Arbeitsverhalten
4
Kundenzufriedenheit
4
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McCance, A. Silke
2
Bagozzi, Richard P.
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Beal, Daniel J.
1
Belschak, Frank
1
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Dietvorst, Roeland C.
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Ferguson, Merideth
1
Glomb, Theresa M.
1
Hunter, Emily M.
1
Jones, Kisha S.
1
Kaplan, Seth A.
1
Kiefer, Tina
1
Melwani, Shimul
1
Methot, Jessica R.
1
Nye, Christopher D.
1
Patient, David L.
1
Rothman, Naomi B.
1
Rupp, Deborah E.
1
Skarlicki, Daniel P.
1
Sonntag, Karlheinz
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Spencer, Sharmin
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Verbeke, Willem J. M. I.
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Journal of management : JOM
International journal of hospitality management
64
Journal of business ethics : JOBE
35
Journal of business research : JBR
34
Journal of retailing and consumer services
25
Journal of hospitality marketing & management
20
Journal of travel and tourism marketing
20
The journal of services marketing
20
Journal of business and psychology
19
Organizational behavior and human decision processes : a journal of fundamental research and theory in applied psychology
16
International journal of contemporary hospitality management
15
Journal of organizational behavior : OB ; the internat. journal of industrial, occupational and organizational psychology and behavior
14
The service industries journal
14
Tourism management : research, policies, practice
14
Tourism management perspectives : TMP
14
The leadership quarterly : LQ ; an international journal of political, social and behavioral science
13
Experiencing and managing emotions in the workplace : [contributions to the 2010 International Conference on Emotion and Organizational Life held in Montreal, Canada]/ ed. by Neal M. Ashkanasy ...
12
Journal of managerial psychology
12
Journal of vocational behavior
12
Human relations
11
Human relations : towards the integration of the social sciences
11
Journal of travel research : a quarterly publication of the Travel and Tourism Research Association
11
Psychology & marketing
11
Research on emotion in organizations
10
Journal of service theory and practice : JSTP
9
Service business
9
Services marketing quarterly
8
Cogent business & management
7
European journal of marketing : EJM
7
Human resource management review
7
Individual sources, dynamics, and expressions of emotion : [contributions to the 2012 International Conference on Emotion and Organizational Life held in Helsinki, Finland]
7
Journal of business ethics : JBE
7
Journal of management & organization : JMO
7
Journal of service management
7
Journal of service research : JSR
7
Organization studies : an international multidisciplinary journal devoted to the study of organizations, organizing, and the organized in and between societies
7
The Academy of Management review : AMR
7
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
7
Journal of Asian finance, economics and business : JAFEB
6
Journal of global scholars of marketing science : bridging Asia and the world ; JGSMS
6
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1
The space between us : a social-functional emotions view of ambivalent and indifferent workplace relationships
Methot, Jessica R.
;
Melwani, Shimul
;
Rothman, Naomi B.
- In:
Journal of management : JOM
43
(
2017
)
6
,
pp. 1789-1819
Persistent link: https://www.econbiz.de/10011708687
Saved in:
2
The role of occupational emotional labor requirements on the surface acting-job satisfaction relationship
Bhave, Devasheesh P.
;
Glomb, Theresa M.
- In:
Journal of management : JOM
42
(
2016
)
3
,
pp. 722-741
Persistent link: https://www.econbiz.de/10011449659
Saved in:
3
Approach or avoid? : exploring overall justice and the differential effects of positive and negative emotions
Barclay, Laurie J.
;
Kiefer, Tina
- In:
Journal of management : JOM
40
(
2014
)
7
,
pp. 1857-1898
Persistent link: https://www.econbiz.de/10010428756
Saved in:
4
Work-family enrichment and satisfaction : mediating processes and relative impact of originating and receiving domains
Carlson, Dawn S.
;
Hunter, Emily M.
;
Ferguson, Merideth
; …
- In:
Journal of management : JOM
40
(
2014
)
3
,
pp. 845-865
Persistent link: https://www.econbiz.de/10010253818
Saved in:
5
Theory of mind and empathic explanations of Machiavellianism : a neuroscience perspective
Bagozzi, Richard P.
;
Verbeke, Willem J. M. I.
; …
- In:
Journal of management : JOM
39
(
2013
)
7
,
pp. 1760-1798
Persistent link: https://www.econbiz.de/10010199969
Saved in:
6
Alleviating the burden of emotional labor : the role of social sharing
McCance, A. Silke
;
Nye, Christopher D.
;
Wang, Lu
; …
- In:
Journal of management : JOM
39
(
2013
)
2
,
pp. 392-415
Persistent link: https://www.econbiz.de/10009746962
Saved in:
7
Just feelings? : the role of affect in the formation of organizational fairness judgments
Barsky, Adam
;
Kaplan, Seth A.
;
Beal, Daniel J.
- In:
Journal of management : JOM
37
(
2011
)
1
,
pp. 248-279
Persistent link: https://www.econbiz.de/10008824019
Saved in:
8
Increasing interpersonal and informational justice when communicating negative news : the role of the manager's empathic concern and moral development
Patient, David L.
;
Skarlicki, Daniel P.
- In:
Journal of management : JOM
36
(
2010
)
2
,
pp. 555-578
Persistent link: https://www.econbiz.de/10003959494
Saved in:
9
Customer (in)justice and emotional labor : the role of perspective taking, anger, and emotional regulation
Rupp, Deborah E.
;
McCance, A. Silke
;
Spencer, Sharmin
; …
- In:
Journal of management : JOM
34
(
2008
)
5
,
pp. 903-924
Persistent link: https://www.econbiz.de/10003774809
Saved in:
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