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~subject:"Customer satisfaction"
~person:"Herter, Márcia Maurer"
~person:"Baloglu, Seyhmus"
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Customer satisfaction
Emotion
10
Consumer behaviour
7
Konsumentenverhalten
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Kundenzufriedenheit
6
Arbeitszufriedenheit
3
Beziehungsmarketing
3
Einzelhandel
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Emotions
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Job satisfaction
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Destination management
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Developing countries
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Dienstleistungsqualität
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Emotional and rational messages
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Employee retention
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Entwicklungsländer
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Frauen
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Herter, Márcia Maurer
Baloglu, Seyhmus
Han, Heesup
9
Barnes, Donald C.
6
Prayag, Girish
6
Vázquez Casielles, Rodolfo
6
Hosany, Sameer
5
Ladhari, Riadh
5
Medler-Liraz, Hana
5
Vinh Van Thai
5
Chebat, Jean-Charles
4
Hanks, Lydia
4
Hyun, Sunghyup Sean
4
Lee, Choong-Ki
4
Mattila, Anna S.
4
Miao, Li
4
Surachartkumtonkun, Jiraporn
4
Svensson, Göran
4
Alrawadieh, Zaid
3
Amin, Muslim
3
Bagozzi, Richard P.
3
Bilgihan, Anil
3
Busser, James
3
Cai, Ruiying
3
Calvo-Porral, Cristina
3
Cervera-Taulet, Amparo
3
Chi, Nai-Wen
3
Cobanoglu, Cihan
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Du, Jiangang
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Fan, Xiucheng
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Folse, Judith Anne Garretson
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Frese, Michael
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Giardini, Angelo
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Gremler, Dwayne D.
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Guchait, Priyanko
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Ha Nam Khanh Giao
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Huan, Tzung-cheng
3
Hussein, Ananda Sabil
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Jang, Soocheong
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International journal of contemporary hospitality management
1
International journal of retail & distribution management
1
Journal of hospitality marketing & management
1
Journal of retailing and consumer services
1
Marketing intelligence & planning
1
Tourism analysis : an interdisciplinary tourism & hospitality journal
1
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ECONIS (ZBW)
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1
Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
Saved in:
2
Impact of experience on emotional well-being and loyalty
Baloglu, Seyhmus
;
Busser, James
;
Cain, Lisa
- In:
Journal of hospitality marketing & management
28
(
2019
)
4
,
pp. 427-445
Persistent link: https://www.econbiz.de/10012176670
Saved in:
3
A model of memorable tourism experience : the effects on satisfaction, affective commitment, and storytelling
Zhong, Yun Ying
;
Busser, James
;
Baloglu, Seyhmus
- In:
Tourism analysis : an interdisciplinary tourism & …
22
(
2017
)
2
,
pp. 201-217
Persistent link: https://www.econbiz.de/10011717959
Saved in:
4
"It was not that long!" : the effects of the in-store TV screen content and customers emotions on consumer waiting perception
Borges, Adilson
;
Herter, Márcia Maurer
;
Chebat, …
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 96-106
Persistent link: https://www.econbiz.de/10010468493
Saved in:
5
"Man, I shop like a woman!" : the effects of gender and emotions on consumer shopping behaviour outcomes
Herter, Márcia Maurer
;
Santos, Cristiane Pizzutti dos
; …
- In:
International journal of retail & distribution management
42
(
2014
)
9
,
pp. 780-804
Persistent link: https://www.econbiz.de/10010417745
Saved in:
6
What really brings them back? : the impact of tangible quality on affect and intention for casual dining restaurant patrons
Kincaid, Clark
;
Baloglu, Seyhmus
;
Mao, Zhenxing
; …
- In:
International journal of contemporary hospitality management
22
(
2010
)
2/3
,
pp. 209-220
Persistent link: https://www.econbiz.de/10003976109
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