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~subject:"Customer satisfaction"
~subject:"Beziehungsmarketing"
~person:"Herter, Márcia Maurer"
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Customer satisfaction
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Retail trade
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Herter, Márcia Maurer
Han, Heesup
14
Prayag, Girish
7
Vázquez Casielles, Rodolfo
7
Bagozzi, Richard P.
6
Barnes, Donald C.
6
Chebat, Jean-Charles
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Ladhari, Riadh
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Qu, Hailin
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5
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Lee, Choong-Ki
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Medler-Liraz, Hana
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Moon, Tae Won
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Ribeiro, Manuel Alector
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Rust, Roland T.
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Vinh Van Thai
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Alnawas, Ibrahim
4
Back, Ki-Joon
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Bock, Dora E.
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Cai, Ruiying
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Du, Jiangang
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Kemp, Elyria
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Koenig-Lewis, Nicole
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Lee, Lindsey
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International journal of retail & distribution management
1
Journal of retailing and consumer services
1
Marketing intelligence & planning
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Retail crowding : meta-analysis of contextual and cultural moderators
Santini, Fernando de Oliveira
;
Ladeira, Wagner Junior
; …
- In:
Marketing intelligence & planning
40
(
2022
)
1
,
pp. 57-71
Persistent link: https://www.econbiz.de/10013172890
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2
"It was not that long!" : the effects of the in-store TV screen content and customers emotions on consumer waiting perception
Borges, Adilson
;
Herter, Márcia Maurer
;
Chebat, …
- In:
Journal of retailing and consumer services
22
(
2015
),
pp. 96-106
Persistent link: https://www.econbiz.de/10010468493
Saved in:
3
"Man, I shop like a woman!" : the effects of gender and emotions on consumer shopping behaviour outcomes
Herter, Márcia Maurer
;
Santos, Cristiane Pizzutti dos
; …
- In:
International journal of retail & distribution management
42
(
2014
)
9
,
pp. 780-804
Persistent link: https://www.econbiz.de/10010417745
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