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~subject:"Customer satisfaction"
~person:"Duggal, Ekta"
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Customer satisfaction
Dienstleistungsqualität
4
Einzelhandel
4
Retail trade
4
Service quality
4
Kundenzufriedenheit
3
Consumer behaviour
2
India
2
Indien
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Konsumentenverhalten
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Beziehungsmarketing
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Customer expectations
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Customer service
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Customer shift
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Customer value
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E-commerce
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Electronic Commerce
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Kundenservice
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Kundenwert
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Lieferantenmanagement
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Measurement
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Messung
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Offline retail
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Online retail
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Online retailing
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Online-Handel
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Product quality
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Produktqualität
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Quality dimensions
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Quality management
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Qualitätsmanagement
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Relationship marketing
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Retail service quality
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Retail service quality measure
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Retailing
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SERVQUAL
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Service encounter
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Supplier relationship management
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retail
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Duggal, Ekta
Gil Saura, Irene
11
Ruiz-Molina, María-Eugenia
5
Coughlan, Joseph
4
Evanschitzky, Heiner
4
Lombart, Cindy
4
Moliner-Velázquez, Beatriz
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Mortimer, Gary
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Román, Sergio
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Sajad Rezaei
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Ahmed, Salma
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Arsalan Najmi
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Bang, Nguyen
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Hellström, Daniel
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Herter, Márcia Maurer
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Hunneman, Auke
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Kennedy, Aileen
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Khaled, Amgad S. D.
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Louis, Didier
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Marín, Antonio
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Molinillo, Sebastian
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Muathe, Stephen
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Mwencha, Peter
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Naser Valaei
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Pinto, Diego Costa
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Riquelme, Isabel P.
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Singh, Ajmer
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Sloot, Laurens M.
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Swoboda, Bernhard
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Söderlund, Magnus
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Journal of Indian business research
1
Paradigm : the journal of Institute of Management Technology
1
South Asian journal of global business research : SAJGBR ; the official journal of the South Asian Academy of Management
1
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ECONIS (ZBW)
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Offline to online shopping : shift in volition or escape from violation
Duggal, Ekta
;
Verma, Harsh Vardhan
- In:
Journal of Indian business research
14
(
2022
)
3
,
pp. 339-357
Persistent link: https://www.econbiz.de/10013288126
Saved in:
2
Deconstructing retail service quality in India : dimensions and confirmation
Duggal, Ekta
;
Verma, Harsh V.
- In:
Paradigm : the journal of Institute of Management Technology
20
(
2016
)
2
,
pp. 143-158
Persistent link: https://www.econbiz.de/10011803807
Saved in:
3
Retail service quality in India : construct exploration and measure development
Verma, Harsh V.
;
Duggal, Ekta
- In:
South Asian journal of global business research : …
3
(
2014
)
1
,
pp. 129-148
Persistent link: https://www.econbiz.de/10011293369
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